Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Gucci seeks a Senior Client Advisor to deliver personalized luxury service, develop client relationships, drive sales, and support store operations and team training. The role also supports management activities, including POS approvals and opening and closing procedures, when needed; the hourly base salary range is $19–$21, with employee benefits and potential incentive-program eligibility.

Role & Responsibilities

• Build strong client relationships and deliver elevated, personalized service in store and remotely, fostering repeat business and brand loyalty.
• Discover clients’ needs and aspirations, exceed their expectations, recruit new clients, and develop existing clients into top-tier segments.
• Use in-store technology and collect client information to tailor service; share relevant local lifestyle insights, including theatre, arts, and travel.
• Monitor KPIs and drive individual and collective sales by maximizing in-store and remote selling opportunities.
• Deliver an exceptional, hospitality-led client experience through selling skills, luxury gestures, and product rituals; use effective selling techniques, cross-selling, and upselling.
• Promote virtual appointments and distance sales, maintain a One-Gucci-Client perspective for exchanges, returns, repairs, and other transactions, and guide clients toward suitable purchases.
• Communicate constructively with colleagues and help resolve common client issues as a first point of contact.
• Use Gucci and product knowledge, storytelling, and styling advice to support informed purchasing decisions; attend training and stay current on fashion trends, competitors, and client segmentation.
• Represent Gucci’s philosophy, values, and lifestyle; support new Client Advisor onboarding and facilitate training with store management when needed.
• Participate in store operations, including stock maintenance, inventories, administration, loss prevention, and policy compliance.
• Process POS transactions accurately and capture client information; maintain product displays to Gucci visual standards, follow grooming standards, and keep sales-floor stock at optimal levels.
• Manage general store administration and functionality; perform POS management functions, including approving returns and exchanges, and support opening and closing procedures, including securing store assets, when needed.

Qualifications

• At least 4 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Passion and natural interest in relationship building and engaging with people.
• High degree of ethics, professionalism, and integrity, with the ability to inspire trust and influence a team.
• Ability to perform complex tasks accurately and with commitment.
• Ability to collaborate with teammates and act as a role model.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Deep knowledge of and passion for fashion and luxury.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Excellent commercial awareness and client focus.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong internal and external communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 4 years of luxury fashion sales experience.

Workplace

Compensation

The base compensation for this position ranges from USD 19 to USD 21 per hour.

Benefits

Medical, dental, vision, paid time off (PTO), 401(k), and eligibility to participate in an incentive program.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.