Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Build strong client relationships through proactive, best-in-class service in-store and remotely, and deliver personalized experiences that encourage repeat business and brand loyalty.
• Discover clients’ needs and aspirations, build rapport, exceed expectations, recruit new clients, and develop existing clients into the top tier of segmentation.
• Use in-store technology and client information to provide smooth, relevant, tailored service; share useful insights on local lifestyle trends, including theatre, arts, and travel.
• Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities in-store and remotely.
• Deliver exceptional, hospitality-led client experiences using selling skills, luxury gestures, and product rituals; apply effective selling techniques and cross-selling and upselling.
• Promote virtual appointments and distance sales to create selling opportunities; maintain a One-Gucci-Client perspective across purchases, exchanges, returns, repairs, and related transactions.
• Guide clients toward the right product and assist as the first point of contact in resolving common client issues and needs.
• Communicate openly and constructively with team members, collaborate, and propose effective solutions.
• Use Gucci and product knowledge, storytelling, and styling advice to help clients make informed purchasing decisions; attend training on products and selling techniques.
• Keep current on fashion trends, competitors, products, campaigns, services, and client segmentation, and combine styling knowledge with product recommendations suited to each client.
• Represent Gucci’s philosophy, values, and lifestyle with enthusiasm; support consistent onboarding for new Client Advisors and, when needed, facilitate training with store management on brand initiatives.
• Participate in stock maintenance, stock inventories, and general store administration; uphold policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and capture client information; maintain Gucci visual standards and optimal product levels on the sales floor.
• Follow Gucci grooming standards and policies and manage general store administration and functionality.
• When management support is needed, perform POS management functions, including approving returns and exchanges, and opening and closing procedures, including securing store assets such as safe combinations and keys.

Qualifications

• At least 4 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Passion and natural interest in relationship-building and engaging with people.
• High degree of ethics, professionalism, and integrity, with the ability to inspire trust and influence a team.
• Proven ability to perform complex tasks accurately and with commitment.
• Proven ability to collaborate with teammates and act as a role model.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Deep knowledge of and passion for fashion and luxury.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Excellent commercial awareness and client orientation.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong internal and external communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 4 years of luxury fashion sales experience.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.