Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, delivering best-in-class service both in-store and remotely, ensuring every client feels valued from first contact
• Develop and nurture client base by recruiting new clients and elevating existing ones to top-tier segmentation levels
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections, and exceeding expectations through attentive service
• Leverage in-store technology and CRM systems to ensure smooth, pleasant, and personalized client experiences
• Collect and analyze meaningful client information throughout the customer journey to customize services and inform future engagement
• Create added value by providing insights on local lifestyle trends including theater, arts, and travel opportunities
• Drive individual and collective sales results through disciplined KPI monitoring and maximization of selling opportunities both in-store and remotely
• Provide exceptional client experience by combining hospitality, luxury gestures, and product rituals with effective selling skills
• Apply consultative and warm selling techniques in a natural, elevated manner to drive sales and reinforce client-centric values
• Perform product selection and matching to client needs while effectively employing cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create additional selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase channel, managing exchanges, returns, repairs, and other transactions with excellence
• Demonstrate expertise in Gucci products and heritage through storytelling, product knowledge, and honest styling guidance to inform client decisions
• Support onboarding and training initiatives for new Client Advisors in collaboration with store management, ensuring consistent brand communication
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm and authenticity
• Actively participate in all store operations including stock maintenance, inventory management, and general store administration
• Ensure accurate POS transaction processing and precise capture of client information
• Contribute to visual display excellence across all products in adherence with Gucci standards
• Maintain optimal product availability on the sales floor in line with corporate policies
• Perform management functions as needed, including approval of client returns and exchanges
• Execute opening and closing procedures with secure handling of assets such as safes and keys
• Adhere to all company policies and procedures with a focus on loss prevention and operational excellence
• Maintain personal grooming standards in accordance with Gucci dress code and brand guidelines

Qualifications

• Minimum 4+ years of luxury fashion sales experience with an excellent track record, preferably in a similar client-facing or customer service role
• Demonstrated passion for relationship building and people engagement with natural interpersonal excellence
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence team members
• Proven ability to perform complex tasks with accuracy and unwavering commitment
• Proven collaborative skills and demonstrated ability to serve as a role model to colleagues
• Proven track record of driving and exceeding individual and store sales results while building lasting client and colleague relationships
• Deep knowledge of and authentic passion for fashion and the luxury sector
• Flexibility to work retail schedules including evenings, weekends, and holidays
• Excellent commercial awareness and strong client-oriented mindset
• High adaptability and composure when navigating diverse client types and complex situations
• Strong internal and external communication skills
• Ability to thrive in a fast-moving and dynamic retail environment

Skills

Experience

4+ years of luxury fashion sales experience with demonstrated excellence in client service, relationship management, or similar customer-facing roles. Proven ability to consistently drive sales results, build and maintain high-value client relationships, and operate effectively in a fast-paced luxury retail environment.

Education

High school diploma or equivalent; additional training in luxury retail, fashion, or hospitality preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.