Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong, lasting relationships by delivering best-in-class service both in-store and remotely, ensuring every client feels valued from initial contact
• Deliver personalized, client-centric experiences that foster brand loyalty and drive repeat business through discovery of client needs and aspirations
• Develop and segment the client base by recruiting new clients and elevating existing clients to top-tier status through relationship management
• Leverage in-store technology and CRM systems to ensure seamless, relevant client experiences and maintain comprehensive client profiles
• Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities through effective techniques, cross-selling, and upselling
• Provide expert product knowledge and honest styling advice using storytelling and brand narrative to guide informed purchasing decisions
• Proactively promote virtual appointments and distance selling channels to create omnichannel selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, handling exchanges, returns, and repairs with consistent service excellence
• Support onboarding and training activities for new Client Advisors in collaboration with store management to ensure understanding of brand initiatives
• Actively participate in all store operations including stock maintenance, inventory management, and general store administration
• Accurately process POS transactions and capture client information to maintain data integrity and support clienteling initiatives
• Contribute to visual merchandising standards and maintain optimal product display levels in alignment with Gucci brand guidelines
• Perform select management functions including opening and closing procedures, approval of client returns and exchanges, and asset security
• Stay current on fashion trends, competitor activity, and client segmentation to deliver informed recommendations
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm while maintaining professional grooming and appearance standards

Qualifications

• 4+ years of luxury fashion sales experience with an excellent track record in retail or customer service settings
• Passion for relationship building and people engagement with demonstrated ability to inspire trust and influence colleagues
• High degree of ethics, professionalism, and integrity in all client and team interactions
• Proven ability to perform complex tasks with accuracy, commitment, and attention to detail
• Proven ability to collaborate effectively with teammates and act as a role model
• Deep knowledge of and genuine passion for fashion and luxury goods
• Excellent commercial awareness and client-centric attitude
• Strong adaptability to different client types and complex situations
• Strong internal and external communication skills
• Ability to thrive in a fast-moving, dynamic retail environment

Skills

Experience

4+ years of luxury fashion sales experience, preferably in a similar senior client advisory role or premium customer service setting with demonstrated excellence in relationship building and sales achievement

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.