Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Serve as the primary Gucci brand ambassador, achieving sales objectives by deepening client connections and delivering best-in-class service
• Proactively engage and establish strong client relationships, creating a welcoming environment both in-store and remotely to ensure clients feel valued
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, demonstrating generosity and a commitment to exceeding expectations
• Develop and expand the client base by recruiting new clients and elevating existing clients to higher segmentation tiers
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences throughout the journey
• Collect and utilize meaningful client information to understand preferences and customize service delivery
• Create added value by providing insights on local lifestyle trends including theater, arts, and travel opportunities
• Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities across in-store and remote channels
• Execute effective selling techniques in a natural, warm, and elevated manner while maintaining a client-centric attitude
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales opportunities to expand the client engagement model
• Maintain a cohesive "One-Gucci-Client" perspective across all purchase locations, exchanges, returns, repairs, and transactions
• Guide clients in making informed purchasing decisions through storytelling, expert product knowledge, and honest styling advice
• Attend trainings proactively to develop product knowledge and selling techniques
• Stay current with fashion trends, competitor offerings, and client segmentation to deliver optimal solutions
• Support onboarding and training initiatives for new Client Advisors in collaboration with store management
• Actively participate in all store operations including stock maintenance, inventory management, and general administration
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process point-of-sale transactions and ensure precise client information capture
• Contribute to maintaining visual product displays in accordance with Gucci standards
• Maintain grooming standards in line with Gucci policies at all times
• Ensure optimal product levels on the sales floor in compliance with corporate policies
• Perform opening and closing procedures, including securing assets such as safes and store access
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic and authentic attitude

Qualifications

• 4+ years of luxury fashion sales experience with an excellent track record in similar roles or customer service settings
• Passion for and natural ability in relationship building and people engagement
• High degree of ethics, professionalism, integrity, and ability to inspire trust
• Proven ability to perform complex tasks with accuracy and commitment
• Demonstrated ability to collaborate with teammates and serve as a role model
• Proven track record of driving and exceeding individual and store-level sales results
• Deep knowledge of and genuine passion for fashion and luxury
• Excellent commercial awareness and client-focused attitude
• High flexibility and adaptability to diverse clients and complex situations
• Strong internal and external communication skills
• Ability to thrive in fast-moving and dynamic retail environments
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

4+ years of luxury fashion sales experience with an excellent track record, preferably in a similar client advisor or customer service role within the luxury retail sector.

Education

Not specified

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.