Gucci Senior Client Advisor

About Gucci

Gucci is a globally recognised Italian luxury House known for its craftsmanship, bold creativity and influential fashion language. Operating within the Kering group, Gucci blends artisanal heritage with contemporary innovation and maintains a strong retail network worldwide.

Role & Responsibilities

• Act as the Gucci brand ambassador to deliver best‑in‑class, personalised client experiences that deepen loyalty and drive repeat business.
• Proactively engage, qualify and convert clients in‑store and remotely, recruiting new clients and developing top‑tier segmentation.
• Use storytelling and expert product knowledge to advise on styling, guide purchasing decisions, and execute effective cross‑sell and upsell techniques.
• Promote and manage virtual appointments and distance‑selling opportunities to expand revenue channels.
• Collect and maintain meaningful client information and segmentation data to tailor future interactions and maximise lifetime value.
• Support store leadership by performing select management activities (POS approvals, returns/exchanges, opening/closing procedures) as required.
• Contribute to stock maintenance, inventory activities and accurate POS transactions while adhering to loss‑prevention policies.
• Uphold Gucci visual standards on the sales floor and assist with merchandising to ensure optimal product presentation.
• Participate in and facilitate branded onboarding and product/selling trainings to ensure consistent client experience across the team.
• Foster open, collaborative communication with colleagues and propose constructive solutions to improve store performance.

Qualifications

• Minimum 4+ years of luxury fashion sales experience with a demonstrable track record of achieving targets.
• Proven ability to build and sustain high‑value client relationships and to exceed individual and store sales results.
• High degree of professionalism, integrity and ethical conduct with the ability to inspire trust and influence others.
• Excellent communication skills, commercial awareness and a client‑centric attitude.
• Flexibility to work a retail schedule including evenings, weekends and holidays; ability to adapt to diverse client needs and complex situations.

Skills

Experience

At least 4 years of experience in luxury fashion retail or a comparable client‑facing role, with a proven record of exceeding sales targets and developing lasting client relationships.

Workplace

Culture

Gucci cultivates a creative, craftsmanship‑driven environment that values individuality, bold thinking and attention to luxury detail. As part of Kering, the brand promotes inclusive hiring and professional development within a high‑performing global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.