Gucci Senior Client Advisor

Overview

Gucci is a globally recognised Italian luxury house and a member of the Kering group, renowned for its fashion, leather goods, accessories and commitment to creativity, artisanal craftsmanship and elevated client experiences. The brand operates a network of flagship and boutique stores worldwide and seeks talent able to deliver refined, client-centric luxury service.

Role & Responsibilities

• Act as a brand ambassador by delivering best-in-class, personalised client experiences both in-store and remotely to build deep, lasting client relationships.
• Proactively recruit and develop a high-value client base, leveraging clienteling practices and in-store technology to maximise repeat business and lifetime value.
• Achieve and exceed individual and store sales targets through effective selling techniques, cross-selling/upselling and monitoring of KPIs.
• Promote and conduct virtual appointments and distance sales to expand remote selling opportunities.
• Provide expert product storytelling, styling advice and up-to-date trend knowledge to guide clients toward informed purchase decisions.
• Support select store leadership activities including onboarding new advisors, performing certain POS management functions (returns/exchanges approvals), opening/closing and secure asset procedures when required.
• Maintain operational excellence: stock maintenance and inventories, accurate POS transactions and client data capture, adherence to loss-prevention policies and Gucci visual standards.

Qualifications

• Minimum 4+ years of experience in luxury fashion retail or a comparable customer‑facing luxury role with a proven sales track record.
• Demonstrated ability to build and nurture high‑value client relationships and to recruit clients into top-tier segments.
• High ethical standards, professionalism and the capacity to inspire trust and influence colleagues.
• Proven accuracy and commitment when performing complex or sensitive tasks.
• Ability to work a retail schedule including evenings, weekends and holidays; high adaptability to diverse client needs and complex situations.

Skills

Experience

At least four years of progressive luxury fashion sales experience with a documented history of meeting or exceeding commercial objectives and building high‑value client relationships.

Education

High school diploma or equivalent; formal retail, fashion or client service training is advantageous but not mandatory.

Workplace

Culture

The Gucci workplace prioritises creativity, elevated client service and a high standard of craftsmanship, operating within the broader Kering group. The brand emphasises diversity, inclusion and a collaborative, professional environment where employees are encouraged to develop client relationships and refine luxury service skills.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.