Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively establish and nurture strong client relationships, delivering best-in-class service in-store and remotely while making clients feel valued from first contact
• Develop personalized, client-centric experiences fostering lasting relationships that drive repeat business and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, demonstrating generosity and exceeding expectations through customized styling advice
• Recruit new clients and elevate existing clients to premium tiers through strategic segmentation and engagement
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences with meaningful data collection
• Create added value by providing clients insights on local lifestyle trends including theatre, arts, and travel
• Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities through effective sales techniques
• Deliver exceptional hospitality through skilled selling, luxury gestures, and product rituals that emphasize client-centric attitudes
• Execute cross-selling and upselling techniques while selecting products matched to client needs and benefits
• Promote virtual appointments and distance sales by strategically recruiting clients for remote selling opportunities
• Maintain 'One-Gucci-Client' perspective regardless of purchase location, handling exchanges, returns, repairs, and transactions with consistency
• Engage clients using expert product knowledge, storytelling, and honest styling advice to facilitate informed purchasing decisions
• Attend trainings proactively to build expertise in product knowledge and advanced selling techniques
• Stay current on fashion trends, competitor offerings, and client segmentation to deliver optimal solutions
• Embody Gucci's philosophy, values, and lifestyle with enthusiastic brand advocacy
• Support onboarding of new Client Advisors and facilitate training initiatives in collaboration with management
• Actively participate in store operations including stock maintenance, inventories, and general administration
• Process POS transactions accurately and capture client information systematically
• Contribute to visual merchandise standards by upholding Gucci display guidelines throughout the store
• Perform opening and closing procedures including asset security management such as safes and keys
• Approve client returns and exchanges at point-of-sale when required
• Maintain optimal product levels on sales floor in alignment with corporate policies

Qualifications

• Minimum 4+ years of luxury fashion sales experience with excellent track record
• Proven ability to perform complex tasks with accuracy and commitment
• Demonstrated capacity to collaborate with teammates and serve as a role model
• Strong ability to drive and exceed individual and store results while building lasting relationships
• Deep knowledge and passion for fashion and luxury sectors
• Excellent commercial awareness and client-centric attitude
• High flexibility and adaptability across different clients and complex situations
• Strong internal and external communication skills
• Ability to thrive in fast-moving, dynamic retail environments
• Proficiency with POS systems and retail technology platforms

Skills

Experience

The ideal candidate brings a minimum of 4+ years of luxury fashion sales experience in a similar role or high-end customer service setting. A successful track record in driving sales performance, cultivating VIP client relationships, and working within sophisticated retail environments is essential. Prior experience with clienteling platforms and omnichannel retail (in-store and remote selling) is highly valued.

Education

High school diploma or equivalent required. Tertiary education in fashion, luxury retail, business, or related disciplines is preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.