Gucci Senior Client Advisor
Join Gucci in Garden City, USA, as a Senior Client Advisor. Drive sales, lead client advisors, and embody the Gucci brand in a dynamic retail environment.
Overview
Gucci, a prestigious name in luxury fashion, is part of the renowned Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering an inclusive and dynamic work environment that encourages innovation and creativity. The brand is dedicated to nurturing talent and providing opportunities for professional growth within the luxury retail sector.
Role & Responsibilities
- Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for Client Advisors and conduct training in collaboration with store management.
- Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
- Demonstrate comprehensive knowledge of Gucci products and heritage.
- Attract new clients by networking within the community as a Brand Ambassador.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
- Maintain visual display standards in accordance with Gucci's guidelines.
- Support daily store operations and act as the first point of contact for client issues in the absence of management.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
- Proper work authorization to work in the United States.
Skills
Experience
Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Workplace
This position is based in Garden City, New York, USA, within easy reach of New York City. Cerulean lists 8 open roles in Garden City. The broader New York area accounts for 610 active listings on Cerulean, 21 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Compensation
A reasonable estimate of the current base salary range is $20.00 to $22.00 per hour, considering various factors such as skill sets, experience, and geographic location.
Benefits
Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within the Kering Group.
Culture
Gucci fosters a culture of inclusivity and accessibility, ensuring that all employees are supported throughout their career journey. The brand values diversity and is committed to creating an environment where every team member can thrive and contribute to the brand's legacy of innovation and excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.