Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Build strong client relationships and deliver personalized, high-quality service and distinctive experiences in-store and remotely.
• Discover clients’ needs, preferences and aspirations; tailor service, capture relevant client information, and develop new and existing clients into the top segmentation tier.
• Use in-store technology to support a smooth, relevant client experience and share useful insights on local lifestyle trends, including theatre, arts and travel.
• Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities in-store and remotely.
• Deliver elevated, hospitality-led service through selling skills, luxury gestures and product rituals; use effective selling techniques, cross-selling and upselling to match products to client needs.
• Promote virtual appointments and distance sales, recruit clients to create selling opportunities, and guide clients towards informed purchasing decisions.
• Maintain a consistent “One-Gucci-Client” approach to exchanges, returns, repairs and other transactions, regardless of purchase location.
• Communicate openly and constructively with colleagues, collaborate on solutions, and serve as the first point of contact for resolving common client issues and needs.
• Use Gucci and product knowledge, storytelling, expert advice and styling expertise to support clients’ purchasing decisions.
• Attend training to develop product knowledge and selling techniques; stay informed about fashion trends, competitors, products, campaigns, services and client segmentation.
• Represent Gucci’s philosophy, values and lifestyle with enthusiasm.
• Support consistent, branded onboarding for new Client Advisors and help facilitate training with store management so that brand initiatives are understood.
• Participate in stock maintenance, inventories and general store administration; maintain optimal sales-floor product levels.
• Follow policies and procedures, with a focus on loss prevention and operational excellence; process POS transactions accurately and capture client information correctly.
• Maintain product displays in line with Gucci visual standards and follow company grooming standards and policies.
• Manage general store administration and functionality; when required, support management functions at the POS, including authorizing returns and exchanges, and perform opening and closing procedures, including securing store assets such as safe combinations and keys.

Qualifications

• At least 4 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Passion for relationship-building and engaging with people.
• High ethical standards, professionalism and integrity, with the ability to inspire trust and influence a team.
• Demonstrated ability to perform complex tasks accurately and with commitment.
• Ability to collaborate with teammates and serve as a role model.
• Demonstrated ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Deep knowledge of and passion for fashion and luxury.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.
• Excellent commercial awareness and a strong client-focused attitude.
• Flexibility and ability to adapt to different clients and complex situations.
• Strong internal and external communication skills.
• Ability to work in a fast-paced, dynamic environment.

Skills

Experience

At least 4 years of luxury fashion sales experience.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.