Gucci Senior Client Advisor
Join Gucci in Edina as a Senior Client Advisor. Drive sales, lead client advisors, and embody the brand's values in this dynamic role within the luxury fashion industry.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering a dynamic and inclusive work environment, where creativity and innovation are at the forefront. Employees are encouraged to embody the brand's values and contribute to its legacy of excellence.
Role & Responsibilities
- Supervise and guide Client Advisors to achieve high performance with a customer-centric approach.
- Collaborate with the Team Manager for real-time coaching and feedback to meet business and product goals.
- Facilitate the development and growth of team members.
- Ensure a consistent onboarding experience and facilitate training in collaboration with store management.
- Provide exceptional client service and act as a brand ambassador to attract new clients.
- Drive individual KPI goals through superior customer service and sales quality.
- Perform floor leadership duties including opening/closing the store and managing floor coverage.
- Maintain visual display standards in accordance with Gucci guidelines.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for difficult client issues.
Qualifications
- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
Skills
Experience
Previous experience in sales management within retail or luxury retail environments is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Workplace
This position is based in Edina, Minnesota, USA, within easy reach of Minneapolis. Cerulean lists 4 open roles in Edina. The broader Minnesota area accounts for 12 active listings on Cerulean. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Benefits
Gucci offers a comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.
Culture
Gucci prides itself on a culture of inclusivity and accessibility, encouraging creativity and innovation among its employees. The company values a collaborative work environment where each individual's uniqueness is celebrated and leveraged for collective success.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.