Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Build strong client relationships through best-in-class in-store and remote service, creating a welcoming, personalized experience that encourages repeat business and brand loyalty.
• Identify clients’ needs and aspirations, exceed expectations, recruit new clients, and develop existing clients toward the top tier of client segmentation.
• Use in-store technology and collect client preference information to tailor service; share relevant local lifestyle insights, including theatre, arts, and travel.
• Drive individual and team sales results by monitoring KPIs and maximizing in-store and remote selling opportunities.
• Deliver elevated, hospitality-led service through selling skills, luxury gestures, product rituals, and effective cross-selling and upselling; recommend products suited to client needs and guide purchase decisions.
• Promote virtual appointments and distance sales, maintaining a consistent One-Gucci-Client approach to purchases, exchanges, returns, repairs, and related transactions regardless of purchase location.
• Communicate constructively with colleagues, propose effective solutions, and serve as the first point of contact for resolving common client issues and needs.
• Use Gucci and product knowledge, storytelling, and styling advice to support informed purchasing decisions; attend training on products and selling techniques, and stay current on fashion trends, competitors, campaigns, services, and client segmentation.
• Represent Gucci’s philosophy, values, and lifestyle; support consistent onboarding for new Client Advisors and, as needed, facilitate training with store management on brand initiatives.
• Participate in store operations, including stock maintenance, inventories, and general administration; follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and capture client information; uphold Gucci visual standards, grooming requirements, and optimal sales-floor product levels.
• Manage general store administration and functionality and, as needed, perform POS management functions, approve returns and exchanges, and complete opening and closing procedures, including securing store assets such as safe combinations and keys.

Qualifications

• At least 4 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Passion and natural interest in relationship-building and engaging with people.
• High ethical standards, professionalism, integrity, and the ability to inspire trust and influence a team.
• Ability to perform complex tasks accurately and with commitment.
• Ability to collaborate with teammates and act as a role model.
• Ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Deep knowledge of and passion for fashion and luxury.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Excellent commercial awareness and a client-focused attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong internal and external communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 4 years of luxury fashion sales experience.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.