Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients through best-in-class in-store and remote service, ensuring clients feel valued from first contact
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build client rapport by discovering needs and aspirations, demonstrating generosity, and consistently exceeding expectations
• Develop the client base by recruiting new clients and elevating existing clients within the segmentation hierarchy
• Leverage in-store technology to ensure seamless, pleasant, and relevant client experiences
• Collect and utilize meaningful client information throughout the journey to customize service and personalization
• Create added value by providing insights on local lifestyle trends including theatre, arts, and travel
• Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities both in-store and remotely
• Provide exceptional client experience through elevated hospitality, refined selling skills, luxury gestures, and product rituals
• Employ effective selling techniques in a warm, natural, and elevated manner to drive sales with a client-centric attitude
• Select products matched to client needs and effectively apply cross-selling and upselling techniques
• Proactively promote virtual appointments and distance selling opportunities
• Maintain a holistic 'One-Gucci-Client' perspective across all transactions including exchanges, returns, and repairs
• Guide and inspire clients to make informed purchasing decisions aligned with their preferences
• Foster open and constructive communication with team members while proposing effective collaborative solutions
• Serve as first point of contact in resolving common client issues and needs
• Demonstrate deep product knowledge through storytelling, expert product information, and honest styling advice
• Attend trainings proactively to gain insights on product knowledge and selling techniques
• Stay current on fashion trends, competitor offerings, and client segmentation to provide optimal solutions
• Combine styling expertise with product knowledge to best serve client needs
• Embody Gucci's philosophy, values, and lifestyle with enthusiastic commitment
• Support onboarding of new Client Advisors and facilitate training in collaboration with management to ensure brand alignment
• Actively participate in store operations including stock maintenance, inventory management, and general store administration
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and capture client information with precision
• Contribute to visual merchandising by maintaining product displays according to Gucci visual standards
• Maintain personal grooming standards in accordance with Gucci brand policies
• Ensure optimal product levels on sales floor in line with corporate policies
• Perform management functions including POS approvals for client returns and exchanges as needed
• Execute opening and closing procedures including asset security when required

Qualifications

• 4+ years of luxury fashion sales experience with excellent track record
• Demonstrated success in similar roles or customer service settings within luxury retail
• Strong passion and natural aptitude for relationship building and people engagement
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence team members
• Proven ability to perform complex tasks with accuracy and sustained commitment
• Demonstrated collaboration skills and ability to serve as role model to colleagues
• Proven track record driving and exceeding individual and store sales results
• Ability to build lasting relationships with customers and colleagues
• Deep knowledge and genuine passion for fashion and luxury
• Commercial awareness and client-focused attitude
• Strong communication skills, both internally and externally
• Flexibility to adapt to different clients and complex situations
• Ability to thrive in fast-moving and dynamic environments

Skills

Experience

4+ years of luxury fashion sales experience with excellent track record, preferably in a similar role or customer service setting within the luxury retail environment.

Education

High school diploma or equivalent; additional education in fashion, retail management, or related fields is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 18 to USD 20 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, employee incentive program

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.