Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong client relationships through best-in-class service across in-store and remote channels, ensuring every client feels valued and at ease from first contact
• Deliver personalized, client-centric experiences fostering strong and lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and demonstrating generosity in exceeding expectations
• Develop client base by recruiting new clients and advancing existing clients to higher tiers of segmentation
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect and utilize meaningful client information throughout the customer journey to customize and enhance service delivery
• Create added value by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results through KPI monitoring and maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences through hospitality, elevation, selling skills, and luxury product rituals
• Employ effective selling techniques in a natural, warm, and elevated manner to drive sales with a client-centric attitude
• Select products matched to client needs and benefits, effectively employing cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location or transaction type including exchanges, returns, and repairs
• Guide and inspire clients to make informed purchasing decisions that align with their needs
• Foster open and constructive communication with team members, maintaining collaboration and proposing effective solutions
• Resolve common client issues as the first point of contact with professionalism and expertise
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Maintain current knowledge of fashion trends, competitors, and client segmentation to deliver best-possible solutions
• Combine styling knowledge with the ability to offer products that best serve the client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Support consistent and branded onboarding for new Client Advisors and facilitate training in collaboration with store management
• Actively participate in store operations including stock maintenance, inventories, and general store administration
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure precise capture of client information
• Contribute to upholding visual product display following Gucci visual standards
• Follow company grooming standards at all times in accordance with Gucci policies
• Ensure optimal product levels on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality
• Perform management functions including approval of client returns and exchanges when needed
• Execute opening and closing procedures including securing of assets such as safes and store keys when needed

Qualifications

• 4+ years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting
• Passion and natural interest in relationship building and people engagement
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Proven ability to perform complex tasks with accuracy and commitment
• Proven ability to collaborate with teammates and act as a role model
• Proven ability to drive and exceed individual and store results while building lasting relationships with customers and colleagues
• Deep knowledge and passion for fashion and luxury
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills both internally and externally
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

4+ years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting within the luxury or premium retail sector.

Education

High school diploma or equivalent; additional fashion or retail certification is a plus but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 20 to USD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, Paid Time Off (PTO), 401(k) retirement plan, Employee benefits program, Incentive program based on individual and organizational performance

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.