Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, delivering best-in-class service both in-store and remotely, ensuring clients feel valued and at ease from first contact
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance Gucci brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections, and demonstrating generosity to exceed expectations
• Develop the client base by recruiting new clients and advancing existing ones to higher tiers of the segmentation structure
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences across all interactions
• Collect and record meaningful client information throughout the journey to customize service and build comprehensive client profiles
• Create added value by sharing curated insights on local lifestyle trends including theater, arts, travel, and cultural events
• Drive individual and collective sales results through monitoring key performance indicators and maximizing selling opportunities across all channels
• Execute effective selling techniques in a warm, natural, elevated manner, combining strong product knowledge with expert styling guidance
• Apply cross-selling and upselling strategies to match clients with products that best serve their needs and aspirations
• Maintain a unified "One-Gucci-Client" perspective across all transactions including exchanges, returns, repairs, and service interactions
• Perform point-of-sale management functions including processing transactions, approving client returns and exchanges, and ensuring accurate capture of client information
• Actively participate in store operations including stock maintenance, inventory management, and general store administration
• Contribute to visual merchandising by upholding Gucci's product display standards and ensuring optimal stock levels on the sales floor
• Conduct opening and closing procedures with full responsibility for securing assets including safes and store access systems
• Support consistent, branded onboarding experiences for new Client Advisors and facilitate training sessions on brand initiatives and selling techniques
• Maintain professional grooming and appearance standards in accordance with Gucci policies at all times
• Adhere to all policies and procedures with a focus on loss prevention, accuracy, and operational excellence

Qualifications

• Minimum 4+ years of luxury fashion sales experience with an excellent track record in customer service or similar roles
• Passion and natural ability for relationship building and meaningful people engagement
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence team members
• Proven ability to perform complex tasks with accuracy and sustained commitment
• Demonstrated ability to collaborate effectively with teammates and serve as a role model
• Proven track record of driving and exceeding individual and store results while building lasting relationships with customers and colleagues
• Deep knowledge of and genuine passion for fashion and luxury brands
• Excellent commercial awareness and strong client-centric attitude
• High flexibility and adaptability to different clients and complex situations
• Strong communication skills both internally and externally
• Ability to work effectively in fast-moving and dynamic retail environments

Skills

Experience

4+ years in luxury fashion retail sales, customer service, or comparable client-facing roles, with demonstrated excellence in relationship building, sales achievement, and operational management within a high-end retail environment.

Education

No specific educational qualifications mentioned; however, demonstrated expertise in luxury retail, fashion knowledge, and customer service excellence is expected.

Workplace

Compensation

The base compensation for this position ranges from USD 18 to USD 20 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, employee discount, participation in incentive programs based on individual and organizational performance.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.