Gucci Senior Client Advisor
About Gucci
Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and sustainability, offering a dynamic and inclusive workplace where creativity and diversity are celebrated. Employees at Gucci are encouraged to push boundaries and contribute to the brand's legacy of excellence.
Join Gucci in Costa Mesa as a Senior Client Advisor. Drive sales, lead a team, and represent the brand in this dynamic role. Apply now to be part of the luxury fashion industry.
Role & Responsibilities
- Supervise and guide Client Advisors on the sales floor to ensure a customer-centric approach and drive sales performance.
- Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category objectives.
- Facilitate the development and growth of team members.
- Ensure a consistent onboarding experience for Client Advisors and conduct training in collaboration with store management.
- Act as a role model by delivering exceptional client service and exceeding customer expectations.
- Demonstrate extensive knowledge of Gucci products, history, and heritage.
- Attract new clients by serving as a Brand Ambassador and networking within the community.
- Manage floor leadership duties, including opening/closing the store and organizing coverage.
- Maintain visual display standards in accordance with Gucci guidelines.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for resolving client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to enhance customer experiences and drive loyalty.
- Capability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Strong business acumen and industry awareness.
- Excellent verbal and written communication skills and organizational abilities.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
Previous experience in sales management within retail or luxury retail environments is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Workplace
The successful candidate will be located in Costa Mesa, California, USA, with easy access to Los Angeles.
Compensation
Base salary range: $18.00 USD to $20.00 USD per hour, with eligibility for an incentive program based on individual and organizational performance.
Benefits
Medical, dental, and vision insurance, paid time off (PTO), and a 401K plan.
Culture
Gucci fosters a culture of inclusivity and accessibility, where employees are encouraged to be creative, innovative, and collaborative. The brand values diversity and promotes an environment where everyone is empowered to express their unique perspectives and talents. Gucci is committed to providing a supportive and dynamic workplace where employees can thrive and contribute to the brand's ongoing success.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.