Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, ensuring clients feel valued from first contact through both in-store and remote touchpoints
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build meaningful client relationships by discovering aspirations and needs, demonstrating generosity and exceeding expectations
• Develop the client base by recruiting new clients and nurturing existing relationships
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect and leverage meaningful client information to customize service and enhance personalization
• Provide valuable insights on local lifestyle trends (theater, arts, travel) to add value to client interactions
• Drive individual and collective sales results, maximizing selling opportunities both in-store and remotely
• Execute exceptional client experiences through hospitality, luxury gestures, and product rituals
• Apply effective selling techniques in a natural, warm, and elevated manner with a client-centric attitude
• Select appropriate products matched to client needs and employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients for selling opportunities
• Maintain a unified "One-Gucci-Client" perspective across all transactions, exchanges, returns, and repairs
• Guide and inspire clients to make informed purchasing decisions aligned with their needs
• Foster open and constructive communication with team members, demonstrating collaboration and problem-solving
• Employ storytelling, expert product knowledge, and honest styling advice to assist clients in informed decision-making
• Attend training proactively to maintain expertise in product knowledge and selling techniques
• Stay current with fashion trends, competitor offerings, and client segmentation to deliver optimal solutions
• Combine styling knowledge with product expertise to best serve client needs
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm
• Participate actively in store operations, including stock maintenance and inventory management
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Process POS transactions accurately and ensure precise client information capture
• Maintain visual product displays in accordance with Gucci visual standards
• Follow company grooming standards and policies at all times
• Ensure optimal product availability on sales floor in accordance with corporate policies

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record in a similar role or customer service setting
• Proven ability to drive and exceed individual and store sales results
• Demonstrated capability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and foster collaboration amongst colleagues
• Deep knowledge of fashion and luxury sectors
• Excellent commercial awareness and client-focused attitude
• High flexibility and adaptability when working with diverse clients and complex situations
• Effective communication skills
• Ability to thrive in fast-moving and dynamic environments

Skills

Experience

2+ years of luxury fashion sales experience with a proven track record of driving results and building strong customer relationships in a similar role or customer service environment.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.