Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, delivering best-in-class service both in-store and remotely, ensuring clients feel valued from the first point of contact
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport with clients by identifying their needs and aspirations, creating meaningful connections, and demonstrating a commitment to exceeding expectations
• Develop the client base by recruiting new clients and advancing existing ones to higher tiers of segmentation
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect and utilize meaningful client information throughout the journey to customize service and build comprehensive client profiles
• Create added value by providing clients with insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results through monitoring key performance indicators and maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences focused on hospitality and elevation through advanced selling skills, luxury gestures, and product rituals
• Apply effective selling techniques in a natural, warm, and elevated manner to drive sales while maintaining a client-centric attitude
• Select products that match client needs and benefits, effectively utilizing cross-selling and upselling techniques
• Promote virtual appointments and distance sales by actively recruiting clients to create additional selling opportunities
• Maintain a "One-Gucci-Client" perspective across all interactions, purchases, exchanges, returns, repairs, and other transactions critical to positive client experience
• Guide and inspire clients to make optimal purchasing decisions aligned with their needs
• Foster open and constructive communication with team members, acting collaboratively and proposing effective solutions
• Serve as the first point of contact in resolving common client issues and needs
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Actively attend trainings to gain insights on product knowledge and contemporary selling techniques
• Stay current on fashion trends, competitor activities, and client segmentation to develop optimal solutions
• Combine styling expertise with the ability to offer products that best serve client interests
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic and authentic attitude
• Support consistent, branded onboarding experiences for new Client Advisors and facilitate training in collaboration with store management
• Actively participate in all store operations including stock maintenance, inventory management, and general store administration
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process all point-of-sale transactions and ensure precise capture of client information
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards
• Maintain impeccable personal grooming in compliance with Gucci standards and company policies at all times
• Ensure optimal levels of products on the sales floor consistent with corporate policies and procedures
• Manage general store administration and functionality
• Perform point-of-sale management functions including approval of client returns and exchanges as needed
• Execute opening and closing procedures, including securing of assets such as safe combinations and store keys as required

Qualifications

• 4+ years of luxury fashion sales experience with an excellent track record
• Proven experience in a similar senior client advisory role or high-end customer service setting
• Passion for and natural ability in relationship building and people engagement
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Proven ability to perform complex tasks with accuracy and commitment
• Demonstrated ability to collaborate effectively with teammates and serve as a role model
• Track record of driving and exceeding individual and store results while building lasting relationships with customers and colleagues
• Deep knowledge and genuine passion for fashion and luxury
• Flexibility to work retail schedules including evenings, weekends, and holidays
• Excellent commercial awareness and client-focused attitude
• High adaptability and ability to manage different clients and complex situations
• Strong communication skills, both internal and external
• Ability to thrive in fast-moving, dynamic environments

Skills

Experience

4+ years of luxury fashion sales experience with a proven track record of success in client-facing roles, preferably in similar senior advisory positions or high-end retail environments.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.