Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Achieve sales objectives by deepening client connections through best-in-class service, elevated experiences, and strong relationships.
• Proactively engage clients and build strong relationships, making them feel valued and at ease in person and remotely.
• Deliver personalized, client-centric service that fosters lasting relationships, repeat business, and brand loyalty.
• Discover clients’ needs and aspirations, build rapport, and exceed expectations with generosity.
• Recruit new clients and develop existing clients into top-tier segments.
• Use in-store technology to provide a smooth, pleasant, and relevant client experience.
• Collect client information throughout the journey to understand preferences and tailor service.
• Enrich client experiences with useful insights on local lifestyle trends, including theatre, arts, and travel.
• Drive individual and collective sales results by monitoring KPIs and maximizing in-store and remote selling opportunities.
• Deliver exceptional hospitality through selling skills, luxury gestures, and product rituals.
• Use effective, natural, warm, and elevated selling techniques to drive sales and maintain a client-centric approach.
• Match products to client needs and benefits, using cross-selling and upselling techniques.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective for exchanges, returns, repairs, and other transactions, regardless of purchase location.
• Guide and inspire clients to make informed decisions and select the right product.
• Communicate openly and constructively with team members, collaborate, and propose effective solutions.
• Serve as the first point of contact for resolving common client issues and needs.
• Use Gucci and product knowledge, storytelling, and honest styling advice to support informed purchasing decisions.
• Attend training to build product knowledge and selling techniques.
• Stay current on fashion trends, competitors, products, campaigns, services, and client segmentation to identify the best solutions for clients.
• Combine styling knowledge with the ability to recommend products that best serve clients.
• Represent Gucci’s philosophy, values, and lifestyle with enthusiasm.
• Support a consistent, branded onboarding experience for new Client Advisors and, when needed, facilitate training with store management to ensure brand initiatives are understood.
• Participate in store operations, including stock maintenance, inventories, and general administration.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and ensure accurate capture of client information.
• Help maintain product displays in line with Gucci visual standards.
• Follow company grooming requirements and Gucci standards and policies.
• Maintain optimal product levels on the sales floor in accordance with corporate policies and procedures.
• Manage general store administration and functionality.
• When needed, perform POS management functions, including approving client returns and exchanges.
• When needed, perform opening and closing procedures, including securing assets such as safe combinations and store keys.

Qualifications

• At least 4 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Passion for relationship-building and engaging with people.
• High degree of ethics, professionalism, and integrity, with the ability to inspire trust and influence a team.
• Ability to perform complex tasks accurately and with commitment.
• Ability to collaborate with teammates and act as a role model.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Deep knowledge of and passion for fashion and luxury.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Excellent commercial awareness and client focus.
• Flexibility and ability to adapt to different clients and complex situations.
• Strong internal and external communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 4 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.