Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, offering best-in-class service across in-store and remote channels while making clients feel valued from initial contact
• Deliver personalized, client-centric experiences that foster lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport with clients by discovering their needs and aspirations, creating meaningful connections, and demonstrating generosity in exceeding expectations
• Develop client base by recruiting new clients and advancing existing clients to higher tiers of segmentation
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant
• Collect meaningful client information throughout the journey to understand preferences and customize service delivery
• Create value through insights on local lifestyle trends including theater, arts, travel, and cultural offerings
• Drive individual and collective sales results through KPI monitoring and maximizing selling opportunities in-store and remotely
• Provide exceptional client experience with focus on hospitality and elevation through selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and client-centric attitude
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales opportunities
• Maintain a 'One-Gucci-Client' perspective across all purchase locations, exchanges, returns, repairs, and transactions critical to positive client experience
• Guide clients to make informed purchasing decisions and offer honest styling advice
• Engage with clients using storytelling, expert product knowledge, and Gucci heritage to assist in purchasing decisions
• Attend trainings proactively to gain insights on product knowledge and selling techniques
• Stay current with fashion trends, competitor offerings, campaigns, services, and client segmentation to deliver superior solutions
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm
• Support consistent and branded onboarding for new Client Advisors and facilitate training in collaboration with store management
• Actively participate in store operations including stock maintenance, inventory management, and general administration
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure accurate capture of client information
• Contribute to upholding visual display standards in accordance with Gucci guidelines
• Maintain Company grooming standards in line with Gucci policies at all times
• Ensure optimal product levels on sales floor in line with corporate policies
• Manage general store administration and functionality
• Perform management functions at POS including approval of client returns and exchanges as needed
• Execute opening and closing procedures including securing of assets such as safe combinations and store keys as needed

Qualifications

• Minimum 4+ years of luxury fashion sales experience with excellent track record, preferably in similar role or customer service setting
• Passion and natural interest in relationship building and people engagement
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Proven ability to perform complex tasks with accuracy and commitment
• Proven ability to collaborate with teammates and act as a role model
• Proven ability to drive and exceed individual and store results while building lasting relationships with customers and colleagues
• Deep knowledge about and passion for fashion and luxury
• Flexibility to work retail schedule including evenings, weekends, and holidays
• Excellent commercial awareness and client attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills, both internally and externally
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

Minimum 4+ years of demonstrated experience in luxury fashion sales with an excellent track record, preferably in a similar senior advisory role or premium customer service setting. Experience in client relationship management, team collaboration, and store operations is essential.

Education

Not specified

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.