Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Build strong client relationships and deliver elevated, personalized service in-store and remotely, fostering repeat business and brand loyalty.
• Discover clients’ needs and aspirations, recruit new clients, develop existing clients into the top tier of segmentation, and collect client information to personalize service.
• Use in-store technology and local lifestyle insights, including theatre, arts, and travel, to enhance the client experience.
• Drive individual and collective sales results by monitoring KPIs, maximizing selling opportunities, and using effective selling, cross-selling, and upselling techniques.
• Recommend products suited to clients’ needs, guide purchasing decisions, and promote virtual appointments and distance sales.
• Provide hospitality through luxury gestures, product rituals, and client-focused selling; maintain a consistent One-Gucci-Client approach for purchases, exchanges, returns, repairs, and other transactions.
• Communicate constructively with colleagues, collaborate on solutions, and serve as the first point of contact for common client issues.
• Use Gucci and product knowledge, storytelling, styling advice, and awareness of fashion trends, competitors, campaigns, services, and client segmentation to inform recommendations.
• Attend training on product knowledge and selling techniques; support consistent onboarding for new Client Advisors and facilitate training with store management when needed.
• Participate in stock maintenance, inventory, general store administration, and other store operations; follow policies and procedures, including loss-prevention standards.
• Process POS transactions accurately and capture client information; maintain product displays to Gucci visual standards and optimal sales-floor stock levels.
• Follow Gucci grooming standards and policies, manage general store administration and functionality, and, when needed, perform POS management functions, approve returns and exchanges, and complete opening and closing procedures, including securing assets such as safe combinations and store keys.

Qualifications

• At least 4 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Passion for relationship building and engaging with people.
• High ethical standards, professionalism, integrity, and the ability to inspire trust and influence a team.
• Ability to perform complex tasks accurately and with commitment.
• Ability to collaborate with teammates and act as a role model.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Deep knowledge of and passion for fashion and luxury.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Excellent commercial awareness and a client-focused attitude.
• High flexibility and the ability to adapt to different clients and complex situations.
• Strong internal and external communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 4 years of luxury fashion sales experience.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.