Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Provide supervision and guidance to Client Advisors on the selling floor to deliver exceptional performance through a customer-centric approach and drive sales leadership
• Partner with the Team Manager to deliver real-time coaching and feedback to achieve business and product category goals
• Support the development and growth opportunities within the team
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training initiatives in collaboration with store management
• Serve as a role model by providing exceptional client service experiences, greeting, listening to, and assisting clients to exceed their shopping needs
• Demonstrate comprehensive product knowledge and deep understanding of Gucci history and heritage
• Attract new clients by serving as a Brand Ambassador through community networking and relationship building
• Drive and exceed individual KPI goals while maintaining the highest level of customer service and sales quality
• Execute floor leadership duties including store opening/closing and organizing coverage when associates are on break
• Contribute to maintaining visual displays of all products in accordance with Gucci visual standards
• Support daily store operations when management is not present
• Serve as the first point of contact for complex client issues requiring escalation
• Embody Gucci's brand values and ways of working with a radically client-centric mindset, flat and collaborative approach, and commitment to continuous innovation

Qualifications

• Sales management experience in retail, luxury retail, or service-related industry
• Bachelor's Degree in a related field preferred
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced retail environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Strong industry awareness and business acumen in luxury fashion
• Excellent verbal and written communication skills and organizational abilities
• Passion for the fashion industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Valid work authorization to work in the United States

Skills

Experience

Sales management experience in retail, luxury retail, or service-related industry is preferred. Candidates should demonstrate a track record of driving positive customer experiences, building client loyalty, and delivering measurable sales results in a fast-paced retail environment.

Education

Bachelor's Degree in a related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 21,000 to USD 23,000 per annum.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.