Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, delivering best-in-class service both in-store and remotely to enhance brand loyalty and drive repeat business
• Develop a personalized, client-centric experience by discovering client needs and aspirations, building rapport, and exceeding expectations
• Recruit new clients and develop existing ones to the top tier of segmentation while leveraging in-store technology to ensure smooth, relevant experiences
• Collect and utilize meaningful client information to customize service and provide valuable lifestyle insights on local arts, theater, and travel trends
• Drive individual and collective sales results through monitoring KPIs, maximizing selling opportunities, and employing effective cross-selling and upselling techniques
• Maintain exceptional hospitality standards by providing expert product knowledge, honest styling advice, and luxury gestures that guide clients toward informed purchasing decisions
• Ensure consistent brand messaging by proactively attending training, staying current on fashion trends, competitor offerings, and client segmentation strategies
• Support onboarding and training of new Client Advisors and facilitate brand initiative education in collaboration with store management
• Perform store operations including stock maintenance, inventories, POS transactions, visual display standards, and general administration in compliance with loss prevention protocols
• Execute opening and closing procedures, manage client returns and exchanges, and perform management-level functions at the POS as needed

Qualifications

• Minimum 4+ years of luxury fashion sales experience with an excellent track record
• Proven ability to build strong client relationships and drive individual and store sales results
• Deep passion for fashion and luxury with knowledge of Gucci's heritage, values, and lifestyle philosophy
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence others
• Demonstrated capability to collaborate effectively with teammates and serve as a role model
• Strong communication skills both internally and externally
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

4+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting within the luxury sector.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.