Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, offering best-in-class service in-store and remotely to make clients feel valued from first contact
• Deliver personalized, client-centric experiences fostering strong, lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, demonstrating generosity and exceeding expectations
• Develop client base by recruiting new clients and elevating existing clients to top tier segmentation
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect meaningful client information to understand preferences and customize service delivery
• Create and add value by providing insights on local lifestyle trends, cultural events, and relevant experiences
• Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities in-store and remotely
• Provide exceptional client experience focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and client-centric attitude
• Select products matched to client needs and effectively employ cross- and upselling techniques
• Proactively promote virtual appointments and distance sales to create additional selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, for exchanges, returns, repairs, and other transactions
• Guide and inspire clients to make informed decisions and purchase the right product
• Foster open and constructive communication with team members, being collaborative and proposing effective solutions
• Assist as first point of contact in resolving common client issues and needs
• Use knowledge of Gucci and products to engage clients through storytelling, expert product knowledge, and honest styling advice
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Stay up-to-date on fashion trends, competitors' offerings, and client segmentation to provide optimal solutions
• Combine styling knowledge with the ability to offer products to best serve the client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Support consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management
• Actively participate in store operations including stock maintenance, inventories, and general administration
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure accurate capture of client information
• Contribute to upholding visual display of all products following Gucci visual standards
• Follow company grooming standards and policies at all times
• Ensure optimal levels of products on the sales floor in line with corporate policies
• Manage general store administration and functionality
• Perform management functions at POS, including approval of client returns and exchanges as needed
• Able to perform opening and closing procedures, including securing of assets such as safe combinations and store keys as needed

Qualifications

• 4+ years of luxury fashion sales experience with excellent track record, preferably in similar role or customer service setting
• Passion and natural interest in relationship building and people engagement
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Proven ability to perform complex tasks with accuracy and commitment
• Proven ability to collaborate with teammates and act as a role model
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues
• Deep knowledge about and passion for fashion and luxury
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Excellent commercial awareness and client attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills, internally and externally
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

4+ years of luxury fashion sales experience with an excellent track record, preferably in a similar senior advisory role or customer service setting within the luxury sector.

Education

No specific formal education requirement stated; however, candidates should demonstrate deep knowledge of fashion and luxury goods through professional experience and personal expertise.

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 23 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.