Gucci Senior Client Advisor

About %s

Gucci, founded in Florence in 1921, ranks among the world's preeminent luxury fashion houses, celebrated for Italian craftsmanship, creative innovation, and uncompromising design excellence. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, Gucci continues to redefine luxury fashion while honouring its heritage. As a maison of Kering, a global luxury conglomerate that stewards a portfolio of renowned houses in fashion, leather goods, jewelry, and eyewear, Gucci operates within a sophisticated ecosystem of creative excellence and operational rigour.

Role & Responsibilities

• Proactively engage clients and establish strong relationships through best-in-class in-store and remote service
• Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty
• Build rapport with clients by understanding their aspirations and exceeding expectations with generous service
• Develop client base by recruiting new clients and advancing existing relationships to premium tiers
• Leverage in-store technology to ensure smooth and relevant client experiences
• Collect and analyze client information to customize service and drive targeted engagement
• Create added value by providing clients with insights on local lifestyle trends including theatre, arts, and travel
• Drive individual and collective sales results through KPI monitoring and maximization of selling opportunities
• Provide exceptional hospitality through refined selling techniques, luxury gestures, and product rituals
• Use effective selling techniques naturally and warmly to foster client-centric attitudes
• Apply cross- and upselling strategies to match products to client needs
• Promote virtual appointments and distance sales to recruit clients and create selling opportunities
• Maintain a unified client perspective across all touchpoints including exchanges, returns, and repairs
• Guide clients to informed purchasing decisions through product expertise and honest styling advice
• Use storytelling and expert knowledge to engage clients with Gucci heritage and offerings
• Attend product training sessions proactively to develop selling techniques and category expertise
• Stay current on fashion trends, competitor activities, and client segmentation strategies
• Combine styling knowledge with product expertise to serve clients effectively
• Embody Gucci philosophy, values, and lifestyle with enthusiasm and authenticity
• Support onboarding of new Client Advisors and facilitate training in collaboration with store management
• Actively participate in store operations including stock maintenance, inventories, and administration
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and capture client information
• Contribute to visual merchandise displays following Gucci brand standards
• Maintain company grooming standards and appearance per Gucci policies at all times
• Ensure optimal product levels on sales floor in line with corporate policies
• Manage store administration and functionality
• Perform management functions including POS approvals for client returns and exchanges as needed
• Execute opening and closing procedures including asset security and safe management as needed

Qualifications

• 4+ years of luxury fashion sales experience with excellent track record
• Proven ability to perform complex tasks with accuracy and commitment
• Proven ability to collaborate with teammates and serve as a role model
• Proven ability to drive and exceed individual and store results
• Deep knowledge of and passion for fashion and luxury
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and influence a team
• Passion and natural interest in relationship building and people engagement

Skills

Experience

4+ years of luxury fashion sales experience with an excellent track record, preferably in a similar sales or customer service role within a high-end retail environment. Demonstrated success in relationship-building, sales achievement, and leadership support functions.

Education

Not specified

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 23 per hour.

Benefits

Medical, Dental, Vision, Paid Time Off (PTO), 401(k), Employee benefits program, Incentive program based on individual and organizational performance

Culture

Gucci cultivates a culture of bold creativity and thoughtful leadership, welcoming passionate makers and forward-thinking innovators who celebrate individuality and craftsmanship. The brand is deeply committed to diversity and inclusion, recognising that varied perspectives enrich the workplace and foster adaptability in a dynamic luxury market. Colleagues at Gucci are expected to embody the house philosophy with authenticity and enthusiasm, creating elevated experiences that reflect the brand's commitment to excellence and human connection.

About %s

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.