Gucci Senior Client Advisor

About Gucci

Gucci is a leading global luxury fashion House renowned for its Italian craftsmanship, bold creativity and cultural influence. As part of the Kering group, Gucci blends heritage savoir‑faire with contemporary innovation and positions itself as a global employer that prizes artistic leadership, inclusivity and high standards of client service.

Role & Responsibilities

• Deliver an exemplary, personalized client journey—proactively engage, build rapport, capture client preferences and convert interactions into lasting relationships and repeat business, both in‑store and remotely.
• Drive individual and store sales by maximising selling opportunities, monitoring KPIs and deploying advanced selling techniques including cross‑sell and upsell.
• Recruit and develop high‑value clients; promote virtual appointments and distance sales to expand client penetration and top‑tier segmentation.
• Represent the One‑Gucci client experience across exchanges, returns, repairs and omni‑channel touchpoints to preserve brand continuity and customer satisfaction.
• Use product storytelling, expert styling advice and fashion knowledge to educate clients and guide informed purchasing decisions.
• Maintain operational excellence: accurate POS processing, stock maintenance and inventories, loss prevention, adherence to grooming and visual standards, and perform opening/closing and administrative duties as required.
• Contribute to team performance through collaborative communication, onboarding support and by facilitating trainings to cascade product and selling best practices.

Qualifications

• Minimum 4+ years of luxury fashion sales experience with a proven commercial track record, preferably in an equivalent client advisor or boutique sales role.
• Deep knowledge of and passion for fashion and luxury brand heritage, product categories and contemporary trends.
• Demonstrated ability to build and maintain high‑value client relationships and to exceed individual and store sales targets.
• High degree of professionalism, integrity and discretion when handling client information and sensitive transactions.
• Flexible availability to work a retail schedule including evenings, weekends and holidays; strong adaptability to varied client profiles and complex situations.
• Excellent verbal communication and interpersonal skills; ability to collaborate and act as a role model within the retail team.

Skills

Experience

At least four years of direct experience in luxury fashion retail or a closely related customer‑facing environment, with demonstrable success meeting sales targets and cultivating high‑value clientele.

Education

High school diploma or equivalent required; bachelor's degree in fashion, business, marketing or a related discipline preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 18 to USD 20 per hour.

Benefits

Medical; Dental; Vision; Paid Time Off (PTO); 401(k); participation in employee benefits and incentive programs (subject to eligibility and program rules).

Culture

Gucci fosters a creative, fast‑paced environment that celebrates craftsmanship, bold thinking and cultural relevance. As part of Kering, the House emphasises inclusivity, diversity and continuous learning while expecting high standards of professionalism and client service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.