Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Deliver exceptional client service by exceeding expectations, meeting individual needs and developing brand ambassadors.
• Demonstrate excellent knowledge of Gucci products, history and heritage in accordance with the Gucci selling ceremony.
• Advise clients on fashion trends and developments in the luxury market, demonstrating passion for fashion and luxury products.
• Maintain an active, accurate, neat and organized client book; contact clients regularly and follow up appropriately on sales and client requests.
• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
• Capture meaningful customer data using company CRM tools to connect with clients, build relationships and personalize future client development opportunities.
• Collaborate with colleagues through open and constructive communication to deliver a consistent exceptional experience and contribute to a positive working environment.
• Support daily store operations by maintaining a neat and organized understock and stock room.
• Adhere to Gucci image standards and guidelines.
• Follow all company policies and procedures.
• Represent Gucci as a brand ambassador by promoting its philosophy and values and creating a branded luxury client experience.

Qualifications

• Passion for luxury fashion.
• Proven ability to drive and exceed individual and store results.
• Proven ability to build lasting relationships with customers and colleagues.
• Excellent oral and written communication skills, with the ability to handle multiple tasks simultaneously.
• Strong organization and follow-up skills.
• Accuracy and attention to detail.
• Team-focused approach and desire to collaborate effectively.
• Ability to work in a fast-moving, dynamic environment.
• Flexibility and ability to adapt to different customers.
• Ability to work a flexible schedule based on business needs, including evenings, weekends and holidays.

Skills

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.