Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Build strong client relationships through personalised, best-in-class service in-store and remotely, making clients feel valued and at ease.
• Deliver a client-centric experience that fosters lasting relationships, repeat business and brand loyalty.
• Discover clients’ needs and aspirations, build rapport and exceed expectations with generosity.
• Recruit new clients and develop existing clients into the top tier of the client segmentation.
• Use in-store technology to provide a smooth, pleasant and relevant client experience.
• Collect client information throughout the client journey to understand preferences and customise service.
• Enrich the client experience with useful insights on local lifestyle trends, including theatre, arts and travel.
• Drive individual and collective sales results by monitoring KPIs and maximising selling opportunities in-store and remotely.
• Deliver an exceptional client experience through hospitality, selling skills, luxury gestures and product rituals.
• Use effective selling techniques in a natural, warm and elevated manner while maintaining a client-centric approach.
• Recommend products suited to clients’ needs and benefits, using cross-selling and upselling techniques.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations when handling exchanges, returns, repairs and other transactions.
• Guide and inspire clients to make informed decisions and purchase the right product.
• Foster open, constructive and collaborative communication with team members, proposing effective solutions.
• Serve as the first point of contact to resolve common client issues and needs.
• Use Gucci and product knowledge, storytelling, expert product information and honest styling advice to support informed purchasing decisions.
• Attend training to develop product knowledge and selling techniques.
• Stay current on fashion trends, competitors, products, campaigns, services and client segmentation to identify suitable solutions.
• Apply styling knowledge to recommend products that best serve each client.
• Represent Gucci’s philosophy, values and lifestyle with enthusiasm.
• Support a consistent, branded onboarding experience for new Client Advisors and, when needed, facilitate training with store management to ensure brand initiatives are understood.
• Participate in store operations, including stock maintenance, stock inventories and general store administration.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and ensure accurate capture of client information.
• Help maintain product displays in accordance with Gucci visual standards.
• Follow company grooming requirements and Gucci standards and policies.
• Maintain optimal product levels on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.
• When needed, perform POS management functions, including approving client returns and exchanges.
• When needed, perform opening and closing procedures, including securing store assets such as safe combinations and keys.

Qualifications

• At least 4 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Passion for and natural interest in relationship-building and engaging with people.
• High ethical standards, professionalism and integrity, with the ability to inspire trust and influence a team.
• Ability to perform complex tasks accurately and with commitment.
• Ability to collaborate with teammates and act as a role model.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Deep knowledge of and passion for fashion and luxury.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.
• Excellent commercial awareness and client focus.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong internal and external communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 4 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.