Gucci Senior Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Gucci seeks a Senior Client Advisor in Bal Harbour to deliver personalized luxury service, strengthen client relationships, and drive sales while supporting store operations and selected management functions. The role requires at least 4 years of luxury fashion sales experience and flexibility to work evenings, weekends, and holidays.

Role & Responsibilities

• Build strong client relationships and deliver personalized, best-in-class service and elevated experiences in-store and remotely.
• Recruit new clients, develop existing clients into top segmentation tiers, collect client preferences, and use those insights to tailor service.
• Create meaningful connections by understanding clients’ needs and aspirations, exceeding expectations, and sharing relevant local lifestyle insights.
• Drive individual and collective sales results by monitoring KPIs, maximizing sales opportunities, and using effective selling, cross-selling, and upselling techniques.
• Promote virtual appointments and distance sales, guide clients toward suitable products, and support exchanges, returns, repairs, and other transactions with a consistent One-Gucci-Client approach.
• Resolve common client issues as a first point of contact and communicate constructively with colleagues to develop effective solutions.
• Use Gucci and product knowledge, storytelling, styling advice, and product rituals to support informed purchasing decisions; attend training on product knowledge and selling techniques.
• Stay current on fashion trends, competitors, campaigns, services, and client segmentation; embody Gucci’s philosophy, values, and lifestyle.
• Support consistent onboarding for new Client Advisors and facilitate training with store management when needed.
• Participate in stock maintenance, inventories, store administration, and other store operations; follow policies and procedures, particularly those related to loss prevention.
• Process POS transactions accurately and capture client information; maintain product presentation to Gucci visual standards and optimal sales-floor stock levels.
• Follow Gucci grooming standards and manage general store administration and functionality.
• When needed, perform POS management functions, including approving client returns and exchanges, and opening and closing procedures, including securing store assets such as safe combinations and keys.

Qualifications

• At least 4 years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting.
• Passion for relationship building and engaging with people.
• High ethics, professionalism, and integrity, with the ability to inspire trust and influence a team.
• Ability to perform complex tasks accurately and with commitment.
• Ability to collaborate with teammates and act as a role model.
• Ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• Deep knowledge of and passion for fashion and luxury.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Excellent commercial awareness and a client-focused attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong internal and external communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 4 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.