Gucci Senior Client Advisor
Join Gucci in Austin as a Senior Client Advisor, where luxury fashion meets exceptional client service. Drive sales, inspire teams, and embody Gucci's values in a dynamic retail environment.
Overview
Gucci, a distinguished name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and excellence, offering a dynamic and inclusive work environment that fosters professional growth and development. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and style.
Role & Responsibilities
- Supervise and guide Client Advisors on the sales floor to enhance performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category objectives.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
- Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
- Attract new clients by networking within the community as a Brand Ambassador.
- Drive individual KPI goals by ensuring the highest level of customer service and quality of sales.
- Perform floor leadership duties, including opening/closing the store and organizing coverage for breaks.
- Uphold the visual display of products in accordance with Gucci visual standards.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for resolving difficult client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
Sales management experience in retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Workplace
The successful candidate will be located in Austin, Texas, USA. 16 luxury roles are listed in Austin on Cerulean. Across the Texas region, Cerulean lists 183 open positions — 10 listed in the past two days. Cerulean currently advertises 2.232 open roles in USA, including 74 added in the last 48 hours.
Benefits
Gucci offers a culture of inclusivity and accessibility, providing opportunities for professional growth and development within a dynamic and innovative environment.
Culture
Gucci fosters a community of passionate individuals united by a shared commitment to innovation and excellence. The workplace culture is characterized by inclusivity, creativity, and a relentless pursuit of breaking new ground in the fashion world and beyond.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.