Gucci Sales Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Serve as a Gucci brand ambassador responsible for achieving sales objectives through deepened client connections and elevated, best-in-class service experiences
• Proactively engage and establish strong relationships with clients by offering best-in-class service in-store or remotely, ensuring clients feel valued and at ease from first contact
• Deliver personalized, client-centric experiences that foster lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport with clients by discovering their needs and aspirations, creating meaningful connections, and demonstrating generosity in exceeding expectations
• Develop the client base by recruiting new clients and nurturing existing relationships
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant
• Collect meaningful client information throughout the client journey to understand preferences and customize service delivery
• Create and add value to the client's experience by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results and maximize selling opportunities both in-store and remotely
• Provide exceptional client experiences focused on hospitality and elevation through selling skills, luxury gestures, and product rituals
• Apply effective selling techniques in a natural, warm, and elevated manner to drive sales and maintain a client-centric attitude
• Select products matched to client needs and benefits, and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create selling opportunities
• Maintain a "One-Gucci-Client" perspective regardless of purchase location, handling exchanges, returns, repairs, and other transactions critical to positive client experiences
• Guide and inspire clients to make informed purchasing decisions aligned with their needs
• Foster open and constructive communication with team members through collaboration and effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Remain current on fashion trends, competitors' offerings, and client segmentation to deliver optimal solutions
• Combine styling knowledge with product expertise to best serve the client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in all store operations including stock maintenance and inventory management
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise capture of client information
• Contribute to upholding visual product displays following Gucci visual standards
• Follow company grooming standards according to Gucci policies at all times
• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues
• Deep knowledge about and passion for fashion and luxury
• Excellent commercial awareness and client attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 25 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.