Gucci Sales Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and build strong relationships, delivering best-in-class service in store and remotely.
• Provide personalized, client-centric experiences that foster lasting relationships, repeat business and brand loyalty.
• Discover clients’ needs, desires and aspirations; build rapport and connections, and exceed expectations through generous service.
• Recruit new clients and develop the existing client base.
• Use in-store technology to provide a smooth, pleasant and relevant client experience.
• Collect relevant client information throughout the client journey and use it to tailor service to their preferences.
• Enhance the client experience with useful insights into local lifestyle trends, including theatre, arts and travel.
• Monitor KPIs and maximize in-store and remote selling opportunities to drive individual and collective sales results.
• Deliver exceptional, hospitality-led client experiences through selling skills, luxury gestures and product rituals.
• Use natural, warm and elevated selling techniques to drive sales and maintain a client-centric approach.
• Match products to client needs and benefits, using cross-selling and upselling techniques effectively.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations and handle exchanges, returns, repairs and other transactions in a way that supports a positive client experience.
• Guide and inspire clients to make informed decisions and purchase the right product.
• Communicate openly and constructively with team members, collaborate and propose effective solutions.
• Use knowledge of Gucci and its products, storytelling, expert product knowledge and honest styling advice to support informed purchasing decisions.
• Attend training proactively to build product knowledge and selling skills.
• Stay up to date on fashion trends, competitors’ products, campaigns and services, and client segmentation to identify appropriate solutions.
• Apply styling knowledge to recommend products that best serve each client.
• Represent Gucci’s philosophy, values and lifestyle with enthusiasm.
• Participate in store operations, including stock maintenance and inventories.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and ensure client information is captured accurately.
• Maintain product displays in accordance with Gucci visual standards.
• Follow company grooming requirements and Gucci standards and policies.
• Maintain optimal product levels on the sales floor in accordance with corporate policies and procedures.
• Manage general store administration and functionality.

Skills

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.