Gucci Retail Team Manager

About Gucci

Gucci is an iconic global luxury fashion house renowned for its craftsmanship, distinctive design language and experiential retail. As part of the Kering group, Gucci operates worldwide showrooms and boutiques that combine strong creative identity with rigorous commercial standards, offering employees opportunities to develop expertise in clienteling, merchandising and luxury service excellence.

Role & Responsibilities

• Lead and inspire the store team to deliver an elevated client experience, modelling Gucci’s selling ceremony and hospitality-focused service on the sales floor.
• Drive client acquisition and loyalty by implementing the company consumer management and client segmentation strategy and by executing targeted clienteling activities.
• Utilize clienteling tools and digital platforms to capture meaningful client data, personalise outreach, and convert prospects into long-term clients.
• Monitor Client Advisor performance and implement daily/weekly/monthly plans to achieve clear clienteling KPIs and sales targets for assigned categories.
• Own floor leadership during store opening/closing and act as Manager on Duty to ensure smooth operations and outstanding service delivery.
• Coach, develop and provide regular feedback to Client Advisors through behavioural observation and the Training Follow-up App; lead performance and development conversations.
• Recruit and onboard new team members using behavioural interviews and maintain a local talent pipeline; resolve employee-relations matters with People Partners.
• Partner with Store In Charge and Merchandising to analyse sales results (KPIs, RED, people KPIs), provide product and stock feedback, and propose actionable improvement plans.
• Ensure operational excellence by scheduling FTE according to traffic flow, maintaining visual merchandising and stock organisation standards, and adhering to health, safety and security policies.
• Support local events and product launches to secure client attendance and deliver commercial results; remain attuned to local market trends and competitor activity.

Qualifications

• Proven track record in luxury retail with at least 3–5 years in client-facing retail roles and a minimum of 1–2 years in a supervisory or team-lead capacity.
• Demonstrated ability to coach and develop sales teams, conduct performance reviews, and manage recruitment and onboarding processes.
• Strong commercial acumen with experience analysing store KPIs and translating insights into concrete action plans to drive category growth.
• Excellent interpersonal and communication skills; ability to build long-term client relationships and manage escalations to preserve brand reputation.
• Fluent in the local language with proficiency in English; comfort using digital sales and clienteling tools for data-driven client development.

Skills

Experience

Minimum 3–5 years of experience in luxury retail with at least 1–2 years in a supervisory or team management role, preferably within an international luxury brand.

Education

High school diploma required; bachelor’s degree in business, retail management, fashion or a related field preferred.

Workplace

Culture

Gucci combines a bold creative identity with rigorous retail discipline. The workplace emphasises client-centric hospitality, continuous talent development and teamwork, within the broader framework of Kering’s luxury maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.