Gucci Retail Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Foster a professional, supportive work environment built on mutual trust and exemplary management to achieve strong results.
• Lead and coach the team on the sales floor to maintain an optimal client experience.
• Provide close support and regular feedback to help team members progress, stay motivated, and embrace the company culture.
• Conduct monthly team evaluations and implement action plans when needed to improve performance.
• Contribute actively to recruitment and onboarding to build a team focused on excellence.
• Support and monitor the team using tools such as Workday and ADP, as well as internal policies.
• Act as the liaison between the Store Director and Human Resources on team matters, identifying appropriate solutions.
• Assess the team's adherence to Gucci culture and procedures, providing guidance where necessary.
• Support store opening and closing when required.
• Lead morning briefings as needed, delivering strategic communications aligned with daily objectives.
• Develop and coach the team on the sales floor so members can sell across all product categories.
• Inspire and guide the team to deliver a distinctive in-store client experience rooted in Gucci's standards of excellence, ensuring client welcome is a core part of sales fundamentals.
• Ensure the team builds long-term commercial relationships and client loyalty.
• Ensure the team uses the available tools to train and retain team members and develop the client portfolio.
• Coordinate client development activities and initiatives to achieve sales objectives.
• Review the performance of assigned sales associates daily, weekly, or monthly on client-related topics, supporting them in pursuing excellence.
• Manage the assigned area, ensuring sales are completed in accordance with Gucci sales procedures and standards.
• Coordinate client flow in the store to ensure exceptional service.
• Handle client disputes to sustain long-term relationships.
• Monitor sales performance by product category and proactively implement actions to meet store targets.
• Work closely with the Store Director and merchandising team, sharing real-time feedback on products sold, stock levels, and specific client requests to grow revenue.
• Work with the Store Director and Visual Merchandiser to propose ways to maximize product sales while adhering to guidelines.
• Partner with the Store Director and training team to develop sales associates' knowledge across product categories through training, and ensure they understand competing products and luxury market trends.
• Use available digital tools to develop store sales through online selling.
• Assist with stock management, including receiving and checking deliveries and organizing the stockroom.
• Prepare and package products before checkout.
• Process cash register transactions and ensure payment accuracy.
• Support store operations during temporary workload peaks, including greeting clients, tidying, and minor maintenance.

Skills

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.