Gucci Retail Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Gucci seeks a Retail Team Manager in New York to lead client experience, sales performance, team development, and store operations, with a focus on clienteling, coaching, and luxury service. The role requires at least four years of sales management experience; the estimated base salary range is $100,000–$115,000 annually.

Role & Responsibilities

• Lead and inspire the team to deliver an exceptional luxury service culture and client experience, ensuring Client Advisors demonstrate a hospitable, elevated approach.
• Lead from the selling floor, execute strategy, and provide real-time coaching and feedback to achieve business and product-category goals.
• Develop team members through contributions to recruitment, retention, and talent development; represent Gucci as a brand ambassador by embodying and promoting its values.
• Capture meaningful client data, personalize prospect development, and use clienteling tools to drive loyalty and acquisition.
• Lead team clienteling activities, set action plans and KPIs, and monitor Client Advisor performance through daily, weekly, and monthly plans.
• Lead and support local events and product launches, driving client attendance and sales results.
• Model Gucci’s selling ceremony on the sales floor, manage client flow, and ensure every client receives exceptional service.
• Resolve client service issues to retain and strengthen relationships; model the Gucci image in accordance with grooming guidelines.
• Maintain knowledge of competitors, prospects, local trends, and market developments.
• Remain in regular contact with the team on the sales floor, providing support and coaching to sustain a consistent client experience.
• Provide regular feedback and development support to Client Advisors, using behavioral observation with the Training Follow-up App.
• Lead annual Performance and Development Conversations with direct reports and conduct regular and monthly performance discussions, reviewing results, opportunities, and action plans.
• Lead engaging morning briefings using varied facilitation techniques to communicate business priorities and daily objectives.
• Develop cross-category selling, ensuring the team can sell all categories across all floors.
• Support recruitment through behavioral interviews and talent pipeline development, including competitor talent sourcing; ensure effective, holistic, and timely onboarding.
• Manage and resolve employee-relations matters with Store Managers and People Partners; monitor team compliance with company policies and procedures.
• Monitor assigned-category performance and store KPIs, proactively proposing action plans to meet targets.
• Maximize time on the sales floor to motivate the team and demonstrate effective selling techniques.
• Analyze store results, including KPIs, RED, and people KPIs, and partner with the Store Manager on recommendations and improvement plans.
• Partner with Store Managers and Merchandising to provide feedback on products, stock, and category requests to grow the business.
• Partner with Store Managers and Training to build Client Advisors’ product knowledge and awareness of market trends and competitors.
• Use digital platforms to support in-store and online product sales; oversee tracking of special orders through merchandising communications.
• Collaborate with Operations, Human Resources, Loss Prevention, and other functions, adhering to and enforcing company policies and procedures.
• Plan FTE scheduling with Store Managers according to team members’ capabilities and traffic flow to ensure appropriate coverage.
• Allocate and delegate tasks effectively based on team members’ abilities.
• Support and maintain visual merchandising standards set by the worldwide headquarters.
• Keep company assets organized in the front and back of house according to stock guidelines.
• Support and execute product handling, transactions, payment processes, and general store administration.
• Support store opening and closing as Manager on Duty, guiding Client Advisors on shift.
• Optimize stock and inventory management, monitoring and reporting risks.
• Partner with Store Managers to maintain consistent adherence to health, safety, and security requirements.

Qualifications

• At least 4 years of sales management experience in retail, luxury retail, or a service-related industry.
• A bachelor’s degree in a related field is preferred.
• High ethical standards, professionalism, integrity, and the ability to inspire trust and influence a team.
• Demonstrated ability to deliver positive client experiences that build loyalty and measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Skills

Experience

At least 4 years of sales management experience in retail, luxury retail, or a service-related industry.

Education

A bachelor’s degree in a related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 100,000 to USD 115,000 per annum.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.