Gucci Retail Excellence Director
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 4, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci seeks a Retail Excellence Director in Milan to lead strategic retail operations, performance management, and training across EMEA. Drive excellence and brand consistency.
Role & Responsibilities
- Define and lead Retail Excellence strategy and roadmap, aligned with global and regional priorities
- Guide cross-functional teams, ensuring strong execution and team development
- Review store structures to align with global and local needs, identifying efficiency gaps and implementing improvements
- Lead customer-centric performance initiatives (e.g. RED, NPS) and monitor KPIs, MTT, incentives, and commercial targets
- Act as the regional expert for all tools and processes related to performance management (NPS, Mystery Shopping, BI4YOU dashboards, LUCE, Retail 360, Target Setting Tool, MTT, contests)
- Coordinate and support local performance initiatives, contests, and store action plans
- Oversee operational excellence across store openings, remodels, relocations, and closures
- Ensure high-impact training delivery across all formats and monitor effectiveness
- Lead localization and deployment of global training programs, ensuring consistent execution of Gucci Selling Ceremony and client experience standards
- Direct all regional Product Care and Aftersales operations, including service processes, spare parts logistics, and client follow-up
- Deliver reporting, analysis, and actionable insights to drive performance and identify trends, risks, and opportunities
- Lead cross-functional operational projects and continuous improvement initiatives
- Act as main contact for retail topics across corporate functions and coordinate communication flow towards stores
- Support key initiatives such as pop-ups, relocations, and store openings in partnership with Store Planning
Qualifications
- Bachelor's degree in Business, Management, or related field
- Minimum 8-10 years of experience in retail operations, performance management, and training in a luxury or premium retail environment
- Proven hands-on experience in store environments with deep understanding of retail dynamics, client interaction, and operational execution
- Proven leadership experience with cross-functional teams in a matrixed, global organization
- Strong knowledge of retail KPIs, performance management tools, and operational processes
- Proven ability to create and execute successful retail excellence initiatives yielding measurable results
- Sensitivity to luxury fashion with ability to grasp brand development requirements
- Excellent analytical and problem-solving skills
Skills
Experience
Minimum 8-10 years of progressive retail operations, performance management, and training experience in a luxury or premium retail environment. Demonstrated hands-on involvement in store environments with proven expertise in retail dynamics, client interaction, and operational execution. Extensive experience leading cross-functional teams within matrixed, global organizations.
Education
Bachelor's degree in Business, Management, or related field required; Master's degree preferred.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Director», «Regional Retail Leadership Director», «Retail Strategy & Excellence Lead», «Retail Excellence Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.