Gucci Product Care Specialist
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 19, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci Product Care Specialist in London—resolve customer issues, provide expert after-sales support and product care guidance.
Role & Responsibilities
- Respond promptly and professionally to customer inquiries regarding product care, technical issues, and post-purchase support across multiple communication channels
- Provide expert guidance on product maintenance, repair options, and care procedures with in-depth product knowledge
- Resolve technical difficulties and product-related issues following established protocols and escalation procedures
- Maintain comprehensive records of all customer interactions, transactions, feedback, and complaints to identify service improvement opportunities
- Strengthen relationships between customers and sales staff by delivering consistent, high-level after-sales support
- Monitor customer satisfaction metrics and contribute to service efficiency improvements through feedback analysis
Qualifications
- Proven experience in customer service, after-sales support, or product care roles within luxury retail or goods
- Comprehensive knowledge of product care best practices, maintenance protocols, and common technical issues
- Excellent communication skills with fluency in English; additional languages preferred
Skills
Experience
Minimum 2 years of experience in customer service, after-sales support, or related roles, ideally within luxury goods, fashion, or premium product sectors.
Education
Secondary education required; further education in customer service, business administration, or related disciplines preferred.
Workplace
The role is situated in London, England, UK.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Advisor», «Product Specialist», «After-Sales Consultant», «Care & Maintenance Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.