Gucci Operations Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Systematically drive, improve, and maintain operational excellence and efficiency across all store aspects, monitoring quantitative and qualitative KPIs to inform action plans
• Ensure meticulous organization of back-of-house areas, stock rooms, cash counters, maintenance and tailoring rooms, product care, and holding areas
• Develop and implement inventory management strategies to optimize stock levels, minimize shrinkage, and ensure accurate merchandise tracking and store cycle counts
• Monitor and ensure correct management of all payment flows—cash, store credits, deposits, discounts—and guarantee accurate daily till reconciliation
• Oversee omnichannel activities including in-store collection, pay-by-link transactions, iPad point-of-sale systems, and appointment booking services
• Liaise and serve as cross-functional point of reference with Retail, Security, Facility, Inventory Control, Digital, and Merchandising teams to execute operational standards
• Ensure all operations tools and systems are functioning properly at all times with full technical knowledge, supported by active sales floor presence
• Oversee and lead product care team to guarantee efficiency in all after-sales and before-sales activities and KPIs
• Guarantee adherence to company guidelines and local regulations on payments, returns, exchanges, refunds, and sensitive transactions while minimizing checkout wait times
• Follow all security procedures to prevent theft, fraud, and stock losses; assist with floor coverage and store opening/closing procedures
• Supervise general store maintenance and ensure all IT equipment functions properly, guaranteeing excellent client hospitality experience
• Lead, mentor, and motivate store operations and back-office teams to achieve operational excellence, fostering positive and collaborative work environment
• Plan communication and implementation of new operational policies, training all staff on store procedures and tools
• Assist in training new Operations Managers and support teams in store openings, closures, refurbishments, and temporary stores within the market or region
• Support Store Director in managing and controlling costs and efficiency
• Manage the uniform order process from entry and allocation to distribution
• Stay informed about industry trends, market dynamics, and competitor activities; propose and implement initiatives to enhance efficiency and drive business growth
• Set and foster effective communication between front-of-house and back-of-house managers and team members
• Coach and develop direct reports in operations, customer service, and sales support
• Actively lead annual Performance and Development Conversations and conduct regular one-on-one meetings with team members
• Ensure effective and timely onboarding for new team joiners
• Manage and resolve employee-relations matters in partnership with Store Managers and People Partners
• Partner with Store Director to attract, recruit, and retain high-performing operations personnel

Qualifications

• Minimum 5+ years of retail operations management experience, preferably in fast fashion or luxury retail
• Proven track record of success in managing inventory, logistics, and store operations
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Exceptional communication and interpersonal skills with ability to interact effectively with stakeholders at all levels in an international environment
• Strong leadership skills with ability to inspire and motivate teams to achieve goals
• Knowledge of retail best practices, market trends, and customer behavior
• Excellent organizational and problem-solving abilities with keen attention to detail
• Proficiency in inventory management software, SAP, and Microsoft Office (particularly Excel); knowledge of RFID systems is a plus

Skills

Experience

Minimum 5+ years of retail operations management experience, preferably in fast fashion or luxury retail environments. Demonstrated success managing inventory systems, logistics operations, store procedures, and cross-functional teams in high-volume retail settings.

Education

Bachelor's Degree is preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 76,500 to CAD 85,000 per annum.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.