Gucci Operations Manager

Overview

Gucci is an iconic Italian luxury house known for its fashion, leather goods and accessory collections. As part of the Kering group, Gucci operates globally and is recognised for combining Italian craftsmanship with contemporary creativity. The maison positions itself as a high‑performance, design‑led employer with an emphasis on client experience and product excellence.

Role & Responsibilities

• Define, implement and continuously improve the store’s operational strategy to ensure efficiency, adherence to KPI dashboards and commercial alignment.
• Manage and organise all back‑of‑house areas (stock rooms, proximity areas, cash counters, tailoring/maintenance and holding areas) to guarantee operational readiness.
• Develop and execute inventory-management strategies, lead store cycle counts, reconcile stock and minimise shrinkage and stock losses.
• Oversee cash and payment flows (cash, store credits, deposits, special orders, discounts), ensure daily tills reconciliation and report discrepancies to Finance/Accounting/Kering Services and Store Management.
• Own omnichannel operations execution including in‑store collection, pay‑by‑link transactions, in‑store iPad processes and appointment booking services.
• Act as the cross‑functional operational contact with Retail, Security, Facilities, Inventory Control, Kering Service, Digital and Merchandising to ensure standards are met.
• Ensure all operations tools and IT systems are functioning and used effectively; supervise general store maintenance and IT equipment availability.
• Lead the product care team to deliver efficient pre‑ and post‑sale services and meet related KPIs.
• Ensure compliance with company policies, local regulations, health & safety standards and security procedures to prevent theft, fraud and losses.
• Support store openings, closures, refurbishments and temporary stores; assist with floor coverage, client purchases and store opening/closing procedures.
• Plan and deliver communication and training for new operational policies and tools; mentor and train new hires and other Operations Managers within the market or region.
• Support the Store Director in cost control, efficiency initiatives and uniform ordering/allocation processes.
• Monitor market trends and competitor activity and propose operational initiatives to drive business performance.

Qualifications

• Minimum 5+ years of retail operations management experience, ideally within luxury retail or high‑end fashion.
• Proven track record managing inventory, logistics and store operations with measurable results.
• Strong analytical skills with the ability to prioritise business needs, solve problems and manage multiple tasks in a fast‑paced environment.
• High degree of ethics, professionalism and integrity with the ability to inspire trust and influence across all levels.
• Exceptional communication and interpersonal skills for effective interaction in an international, multi‑stakeholder environment.
• Demonstrated leadership capability to coach, develop and motivate teams; experience conducting performance and development conversations.
• Availability to work flexible hours including weekends and holidays as required.

Skills

Experience

At least five years of progressive retail operations management experience, including responsibility for inventory control, logistics, cash handling, omnichannel execution and people leadership; experience supporting store openings and refurbishments is desirable.

Education

Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 72,000 to USD 80,000 per annum.

Benefits

Medical; Dental; Vision; Paid Time Off (PTO); 401K; participation in employee benefits program and discretionary incentive program.

Culture

Gucci fosters a creative, client‑centric workplace that values craftsmanship, innovation and a high standard of service. The maison emphasises inclusion and accessibility across the employee lifecycle and promotes development through coaching, internal mobility and cross‑functional collaboration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.