Gucci Operations Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Drive, direct, and develop operational excellence across all aspects of store operations
• Assess and evaluate operations with a commercial mindset and propose strategic improvements
• Train new hires and existing staff on all operating policies, procedures, and service standards
• Coach and develop direct reports in operations, customer service, and sales support
• Liaise with corporate departments including Operations, Inventory Planning, Inventory Control, and Accounts Payable
• Serve as Manager on Duty in rotation, assisting with floor coverage, client purchases, and store opening/closing procedures
• Oversee shipping and receiving processes, reporting issues to Store Director and resolving them promptly
• Ensure timely and accurate movement of merchandise including transfers and damage documentation
• Oversee store cycle counts, scheduled inventories, and reconciliation processes
• Identify and resolve problems in operational processes in a timely manner
• Maintain clear and accurate operational documents and procedures
• Communicate all discrepancies and issues immediately to management
• Process repairs and damages according to company guidelines
• Assist with physical maintenance of the boutique
• Place orders for office and store supplies as needed
• Provide training support to new Team Managers at other locations and assist with store openings, closures, and remodels within the region

Qualifications

• Minimum 5-7 years of operations experience in retail, luxury retail, or service-related industry preferably in a supervisory role
• Bachelor's Degree preferred
• Excellent written and verbal communication skills
• Strong ability to analyze information, identify business priorities, and problem-solve
• Demonstrated experience managing multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Excellent organizational skills
• Experience with technology and internal retail systems and shipping software programs
• Valid work authorization to work in the United States

Skills

Experience

Minimum 5-7 years of operations experience in retail, luxury retail, or service-related industry, preferably in a supervisory or management role overseeing team members and operational processes.

Education

Bachelor's Degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 70,000 to USD 75,000 per annum.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.