Gucci Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Execute shipping and receiving processes and report any discrepancies to Store Director or Operations Manager for timely resolution
• Ensure accurate and timely movement of merchandise including transfers, returns-to-vendor (RTVs), and damage claims in accordance with established procedures
• Identify and resolve operational problems in collaboration with Store Director or Operations Manager
• Maintain clear and accurate operations documentation and procedures for reference purposes
• Submit all required tax-exempt forms upon receipt
• Communicate inventory discrepancies and operational issues to management immediately
• Process merchandise repairs and damage claims according to company guidelines on a timely basis
• Assist with physical maintenance and upkeep of the boutique
• Place orders for supplies needed for office and store operations
• Ensure compliance with company standards, procedures, and security guidelines
• Execute and maintain an accurate and organized store inventory at all times
• Perform store cycle counts, scheduled inventories, and reconciliations with support from Store Director or Operations Manager

Qualifications

• 2–3+ years of experience in a similar operations or stockroom role, preferably within fashion retail or the luxury sector
• High degree of ethics, professionalism, integrity, and ability to inspire trust and foster teamwork
• Strong organizational skills with demonstrated ability to manage inventory efficiently
• Meticulous attention to detail and accuracy in stock management processes
• Knowledge of stock control procedures and inventory management software including receiving, tracking, and storing merchandise
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously
• Excellent communication skills to collaborate effectively with store management, sales teams, and other staff members
• Flexibility to work varied hours including weekends and holidays as required by retail operations
• Ability to meet physical requirements including climbing ladders, bending, and lifting boxes

Skills

Experience

2–3+ years in a similar operations, stockroom, or inventory management role, preferably within fashion retail or luxury sector.

Education

No specific educational qualifications stated; practical experience in retail operations is the primary requirement.

Workplace

Compensation

The base compensation for this position ranges from USD 23 to USD 24 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.