Gucci Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Execute shipping and receiving processes, reporting issues to Store Director or Operations Manager and resolving discrepancies promptly
• Ensure timely movement of merchandise through transfers, returns-to-vendor, and damage processing in compliance with company procedures
• Identify and resolve operational problems in collaboration with Store Director or Operations Manager
• Maintain clear and accurate operational documentation and procedures for team reference
• Submit required tax-exempt forms upon receipt
• Communicate all discrepancies and operational issues immediately to management
• Process repairs and damages in a timely manner according to company guidelines
• Assist with physical maintenance and upkeep of the boutique
• Place orders for all office and store supplies as needed
• Execute and maintain accurate, organized store inventory at all times
• Perform store cycle counts, scheduled inventories, and reconciliation with support from Store Director or Operations Manager
• Ensure compliance with company standards, procedures, and security guidelines

Qualifications

• 2-3+ years of experience in a similar operational or inventory role, preferably within fashion retail or the luxury sector
• High degree of ethics, professionalism, integrity, and ability to inspire trust and foster teamwork
• Strong organizational skills with demonstrated ability to manage inventory efficiently
• Meticulous attention to detail and accuracy in stock management and reconciliation processes
• Knowledge of stock control procedures and inventory management software, including receiving, tracking, and merchandise storage
• Ability to work in a fast-paced retail environment and handle multiple tasks simultaneously
• Excellent communication skills to collaborate effectively with boutique management, sales teams, and staff
• Flexibility to work varied hours, including weekends and holidays as required by retail operations
• Ability to meet physical requirements including climbing ladders, bending, and lifting boxes

Skills

Experience

2-3+ years in a similar role, preferably within fashion retail or the luxury sector. Prior experience in stockroom management, inventory control, or retail operations strongly preferred.

Education

High school diploma or equivalent required. Further retail, operations, or inventory management certification is a plus.

Workplace

Compensation

The base compensation for this position ranges from CAD 23 to CAD 24 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.