Gucci Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Execute shipping and receiving processes and report issues to Store Director or Operations Manager for timely resolution
• Ensure timely movement of merchandise including transfers, return-to-vendor, and damage processing according to established procedures
• Identify and resolve operational problems in collaboration with Store Director or Operations Manager
• Maintain clear and accurate operations documents and procedures for reference purposes
• Submit all required tax-exempt forms as received
• Communicate discrepancies and issues immediately to management
• Process repairs and damages on merchandise in compliance with company guidelines
• Assist with physical maintenance and upkeep of the boutique
• Place orders for office and store supplies as needed
• Execute and maintain accurate and organized store inventory at all times
• Perform store cycle counts, scheduled inventories, and reconciliation with direction from Store Director or Operations Manager
• Ensure compliance with company standards, procedures, and security guidelines

Qualifications

• 2–3+ years of experience in a similar operations or stockroom role, preferably within luxury fashion retail
• High degree of ethics, professionalism, and integrity with demonstrated ability to inspire trust and teamwork
• Strong organizational skills with proven ability to manage inventory efficiently
• Meticulous attention to detail and accuracy in stock management processes
• Knowledge of stock control procedures and inventory management systems, including receiving, tracking, and storing merchandise
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Excellent communication skills to collaborate with store management, sales teams, and other staff members
• Flexibility to work varied hours including weekends and holidays as required by retail operations
• Ability to meet physical requirements including climbing ladders, bending, and lifting boxes

Skills

Experience

2–3+ years of experience in a similar operations or stockroom role, preferably within the fashion retail or luxury sector.

Education

Not specified

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 24 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k)

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.