Gucci Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Execute shipping and receiving processes, reporting issues to Store Director or Operations Manager and implementing timely resolutions
• Ensure timely movement of merchandise including transfers, returns-to-vendor (RTV), and damage documentation while maintaining full adherence to company procedures
• Identify operational inefficiencies and collaborate with management to resolve issues promptly and effectively
• Maintain organized and accurate operations documentation and procedures for team reference
• Submit all required tax-exempt forms upon receipt
• Communicate operational discrepancies and issues to management immediately
• Process merchandise repairs and damage claims on a timely basis in accordance with company guidelines
• Support physical maintenance and cleanliness of the boutique
• Place and manage supply orders for office and store materials
• Execute and maintain accurate, organized store inventory at all times
• Perform store cycle counts, scheduled inventories, and reconciliation with Store Director or Operations Manager support
• Ensure full compliance with company standards, procedures, and security guidelines

Qualifications

• Previous 2–3+ years of experience in a similar operations or inventory management role, preferably within the fashion retail industry or luxury sector
• High degree of ethics, professionalism, and integrity with ability to inspire trust and foster teamwork
• Strong organizational skills with demonstrated ability to manage inventory efficiently
• Exceptional attention to detail and accuracy in stock management processes
• Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise
• Ability to work in a fast-paced, multi-task environment and prioritize competing demands
• Strong communication skills for effective collaboration with store management, sales teams, and staff
• Flexibility to work varied hours, including weekends and holidays as required by retail operations
• Physical capability to climb ladders, bend, lift boxes, and meet all physical requirements of the position

Skills

Experience

2-3+ years of experience in a similar role, preferably within the fashion retail industry or luxury sector.

Education

Not specified; assumed high school diploma or equivalent.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 26 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.