Gucci Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Execute shipping and receiving processes, reporting any issues to Store Director or Operations Manager and implementing necessary resolutions
• Ensure timely movement of merchandise as directed, adhering to all procedures including transfers, returns-to-vendor (RTV), and damage documentation
• Identify operational problems in collaboration with Store Director or Operations Manager and resolve them promptly
• Maintain clear and accurate operations documents and procedures for reference purposes
• Submit all required tax-exempt forms as received
• Communicate all discrepancies and issues immediately to management
• Process repairs and damages on a timely basis according to company guidelines
• Assist with physical maintenance of the boutique
• Place orders as needed for office and store supplies
• Ensure compliance with company standards, procedures, and security guidelines
• Execute and maintain an accurate and organized store inventory at all times
• Perform store cycle counts, scheduled inventories, and reconciliation with support from Store Director or Operations Manager

Qualifications

• 2–3+ years of experience in a similar operations or retail role, preferably within the fashion retail industry or luxury sector
• High degree of ethics, professionalism, integrity, and ability to inspire trust and teamwork
• Strong organizational skills with demonstrated ability to manage inventory efficiently
• Meticulous attention to detail and accuracy in stock management processes
• Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Excellent communication skills to collaborate effectively with store management, sales teams, and staff members
• Flexibility to work varied hours, including weekends and holidays, as required by retail operations
• Ability to meet physical requirements including climbing ladders, bending, and lifting boxes

Skills

Experience

2–3+ years of experience in operations or retail management, preferably in the fashion or luxury sector. Demonstrated experience managing stockroom operations, executing cycle counts, and maintaining inventory accuracy in a retail environment.

Education

High school diploma or equivalent; additional retail management or operations certification preferred.

Workplace

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, employee discount program, and eligibility for commissions and incentive programs based on performance.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.