Gucci Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Execute shipping and receiving processes, reporting any issues to Store Director or Operations Manager and resolving them promptly
• Ensure timely movement of merchandise—including transfers, returns, and damages—whilst adhering to all procedures and guidelines
• Assist with identifying and resolving operational challenges in a quick and efficient manner
• Maintain clear and accurate operational documents and procedures for reference purposes
• Submit all required forms (8300 and tax-exempt documentation) as received
• Communicate all discrepancies and issues to management immediately
• Process repairs and damages on a timely basis according to company guidelines
• Assist with physical maintenance of the boutique
• Oversee store cycle counts, scheduled inventories, and reconciliation with support from the Store Director or Operations Manager
• Ensure an accurate and well-organized store inventory at all times
• Serve as a Gucci Ambassador, promoting brand values and luxury client experiences
• Provide comprehensive support to the sales team on the sales floor through various sales support, point-of-sale, and inventory functions
• Greet clients with a warm and professional demeanor, directing them to sales associates or supervisors
• Support the sales team throughout the sales process to ensure optimal client experience
• Assist sales associates with VIP client appointments, preparing deposits and concluding transactions
• Provide assistance to sales associates and clients at fitting rooms
• Manage multi-line telephone system with exceptional professionalism
• Understand client needs and direct them to appropriate departments
• Engage with clients to ensure satisfaction
• Package items and provide support during the payment process
• Facilitate merchandise transfer requests, credit sales for delivery, and product inquiries
• Collect accurate client data necessary for transaction completion in accordance with company expectations
• Assist sales staff in locating various styles and sizes from inventory
• Submit all return and exchange documentation to the on-duty manager for receipt signature attachment to daily closing records
• Maintain comprehensive knowledge of all Gucci products and company policies, particularly regarding credits, sales, and customer service
• Place orders for office and store supplies as needed
• Ensure compliance with company standards, procedures, and security guidelines

Qualifications

• Fluent communication in French and English
• One year of administrative or stock experience, preferably in a luxury environment
• Bachelor's degree preferred
• Strong attention to detail and ability to multitask
• Proactive problem-solving capabilities
• Proven ability for oral and written communication
• Knowledge of technology to utilize internal retail systems and shipping software
• Familiarity with Microsoft Word and Outlook
• Ability to meet physical requirements including climbing ladders, bending, and lifting boxes
• Flexibility to work retail schedule including evenings, weekends, and holidays
• Knowledge of multi-line telephone systems

Skills

Experience

One year of administrative or stock experience, preferably in a luxury retail environment. Experience with retail operations, inventory management, and point-of-sale procedures is essential.

Education

Bachelor's degree preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.