Gucci Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Execute shipping and receiving processes, reporting issues to Store Director and resolving discrepancies promptly
• Oversee accurate organization and maintenance of stockroom inventory at all times
• Facilitate timely movement of merchandise including transfers, returns, and damaged goods according to company procedures
• Conduct and support store cycle counts, scheduled inventories, and inventory reconciliation under direction of Store Director or Operations Manager
• Process repairs and damages on a timely basis in accordance with company guidelines
• Assist sales team in locating inventory items and fulfilling customer requests
• Support sales associates in preparation for VIP client appointments and transaction processing
• Manage point-of-sale operations including wrapping merchandise and processing payment transactions
• Facilitate merchandise transfer requests, deferred sales, and product inquiries
• Collect accurate customer data during transaction completion and follow up on missing information
• Handle multi-line telephone system with professional standards and route calls appropriately
• Maintain clear and accurate operational documentation and procedures for reference
• Submit required forms including 8300s and tax-exempt documentation as received
• Contribute to physical maintenance and cleanliness of the boutique
• Place supply orders for office and store materials as needed
• Ensure compliance with company standards, security guidelines, and operational procedures

Qualifications

• Bachelor's Degree preferred
• Minimum 1 year of administrative or inventory experience, preferably in a luxury retail environment
• Proficiency with internal retail systems and shipping software programs
• Fluency in both French and English (written and verbal)
• Ability to meet physical requirements including climbing ladders, bending, and lifting boxes
• Strong attention to detail and capacity to multitask effectively
• Ability to work a flexible retail schedule including evenings, weekends, and holidays

Skills

Experience

Minimum 1 year of experience in administrative operations or inventory management, ideally within the luxury retail sector. Demonstrated familiarity with retail technology platforms and operational workflows. Experience supporting sales and operations teams in a customer-facing retail environment.

Education

Bachelor's Degree preferred.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.