Gucci Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Execute shipping and receiving processes, reporting issues to Store Director or Operations Manager and implementing timely resolutions
• Ensure efficient and timely movement of merchandise including transfers, returns-to-vendor, and damage documentation while adhering to all company procedures and guidelines
• Collaborate with Store Director or Operations Manager to identify operational process problems and resolve them quickly and systematically
• Maintain clear, accurate, and organized operations documentation and procedures for ongoing reference
• Submit all required tax-exempt forms upon receipt and as directed
• Communicate all discrepancies and operational issues immediately to management
• Process equipment repairs and merchandise damage claims on a timely basis in accordance with company guidelines
• Support physical maintenance of the boutique and stockroom facilities
• Place and manage orders for all office and store supplies as needed
• Execute and maintain accurate, organized store inventory at all times through meticulous stock management
• Perform store cycle counts, scheduled inventories, and reconciliation activities under the direction and support of the Store Director or Operations Manager
• Ensure full compliance with company standards, security procedures, and operational guidelines

Qualifications

• 2–3 years or more of experience in operations, stockroom management, or inventory control, preferably within fashion retail or the luxury sector
• High degree of ethics, professionalism, and integrity; demonstrated ability to inspire trust and foster teamwork
• Strong organizational skills with proven ability to manage inventory efficiently and systematically
• Meticulous attention to detail and accuracy in all stock management and documentation processes
• Solid knowledge of stock control procedures and inventory management software, including receiving, tracking, and merchandise storage
• Ability to thrive in a fast-paced environment and manage multiple tasks and priorities simultaneously
• Excellent communication and collaboration skills across all levels of store management and team members
• Flexibility to work varied hours, including weekends and holidays as required by the retail industry
• Physical capability to meet the role's requirements, including climbing ladders, bending, and lifting boxes regularly

Skills

Experience

2–3 years or more of professional experience in a similar operations, stockroom management, or inventory control role, preferably within the fashion retail industry or luxury sector. Demonstrated experience with inventory management software, stock control procedures, and merchandise handling is essential.

Education

No specific educational qualification stated; high school diploma or equivalent is typical for this operational role.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.