Gucci Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Execute shipping and receiving processes, reporting issues to Store Director or Operations Manager and resolving discrepancies promptly
• Ensure timely and accurate movement of merchandise including transfers, returns-to-vendor (RTV), and damage documentation in compliance with all procedures
• Identify and resolve operational process problems in a quick and efficient manner in collaboration with Store Director or Operations Manager
• Maintain clear and accurate operational documents and procedures for reference and compliance purposes
• Submit all required tax-exempt forms as received and process immediately
• Communicate all discrepancies and issues to management without delay
• Process repairs and damages on a timely basis according to company guidelines
• Assist with physical maintenance and upkeep of the boutique facilities
• Place orders for all supplies needed for the office and store operations
• Execute and maintain accurate, organized store inventory at all times
• Perform store cycle counts, scheduled inventories, and reconciliation with direction from Store Director or Operations Manager
• Ensure compliance with company standards, procedures, and security guidelines

Qualifications

• 2–3+ years of experience in a similar operational or stockroom role, preferably within fashion retail or the luxury sector
• High degree of ethics, professionalism, integrity, and demonstrated ability to inspire trust and foster teamwork
• Strong organizational skills with the ability to manage inventory efficiently and accurately
• Meticulous attention to detail in stock management and reconciliation processes
• Knowledge of stock control procedures and inventory management software systems
• Excellent ability to work in a fast-paced environment and manage multiple priorities simultaneously
• Strong communication skills to collaborate effectively with store management, sales teams, and other staff members
• Flexibility to work varied hours, including weekends and holidays, as required by retail operations
• Ability to meet physical requirements including climbing ladders, bending, and lifting boxes

Skills

Experience

2–3+ years of experience in a similar operational or stockroom role, preferably within fashion retail or the luxury sector.

Education

Not specified in source material.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.