Gucci Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Execute shipping and receiving processes, reporting and resolving issues with Store Director or Operations Manager
• Ensure timely merchandise movement including transfers, returns-to-vendor (RTV), and damage documentation whilst adhering to all procedures and guidelines
• Identify and resolve operational problems quickly and collaboratively with Store Director or Operations Manager
• Maintain clear and accurate operations documentation and procedures for reference purposes
• Submit required tax-exempt forms as received
• Communicate all discrepancies and issues immediately to management
• Process repairs and damages on a timely basis in accordance with company guidelines
• Assist with physical maintenance and upkeep of the boutique
• Place orders for office and store supplies as needed
• Ensure compliance with company standards, procedures, and security guidelines
• Execute and maintain accurate, organized store inventory at all times
• Perform store cycle counts, scheduled inventories, and reconciliation with direction from Store Director or Operations Manager

Qualifications

• 2–3+ years of experience in a similar operations or stockroom role, preferably within fashion retail or luxury sector
• High degree of ethics, professionalism, and integrity
• Strong organizational and inventory management capabilities
• Meticulous attention to detail and accuracy in stock management processes
• Knowledge of stock control procedures and inventory management systems
• Proficiency with receiving, tracking, and storing merchandise
• Ability to work efficiently in fast-paced environments and manage multiple concurrent tasks
• Effective communication skills to collaborate with store management, sales teams, and staff members
• Flexibility to work varied hours including weekends and holidays as required by retail operations
• Physical capability to climb ladders, bend, lift boxes, and meet standing/walking requirements

Skills

Experience

2–3+ years of experience in a similar role, preferably within the fashion retail industry or luxury sector. Prior experience in stockroom management, inventory operations, or related retail operations functions is essential.

Education

High school diploma or equivalent; additional retail, operations, or supply chain certification is valued but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 23 to USD 24 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.